Remote Healthcare Billing & Claims Coordinator

Auctus Group; Philippines; Remoto; PHP 223.000 - 446.000; Tempo integral

Resumo da vaga

Auctus Group, a remote-friendly company, seeks a Healthcare Billing Specialist to handle high volumes of inbound and outbound calls, resolve issues, and guide clients through explanations of benefit statements from home. You will work across multiple billing and EMR/EHR systems, maintaining detailed records of every conversation.

The role requires knowledge of health insurance, medical claims, and patient payments, with strong communication, organization, and multitasking skills to manage

Qualificações

• Ability to assess problem areas and address them effectively.
• Managing one’s own time and the time of others.
• Written and verbal communication skills are essential to be successful in this position.
• Customer/Client focus - working towards one goal of serving clients needs.
• Must have excellent organizational and communication skills at all levels, both verbally and in writing.
• Strong attention to detail.
• Must be able to address, track and solve problems.
• Ability to multi-task in a fast paced environment.
• Ability to work full time hours during regularly scheduled business hours and additional work hours as needed.
• Ability to work from home with integrity.

Responsabilidades

• Manages large amounts of inbound and outbound calls in a timely manner.
• Provides information, resolves problems, and advises customers on statements or concerns they may haveregardingthe Explanation of Benefit from services they received.
• Follows communication Scripts/Guidelineswhen needed to handle different clients.
• Works within multiple Billing systems and EHR/EMR systemwith each call.
• Knowledge of how Health Insurance coverage works.
• Knowledge of the medical claim process.
• Knowledge of the patient statement process.
• Patient payment processing and posting.
• Maintaining documentationof all conversations in multiple systems per conversation.
• Identifybilling errors in the claim process when patients call in with a complaint.
• Effectively communicates billing errors and payment issues with clients and team members.
• Performs miscellaneous job-related duties as assigned.
• Ability to perform complex tasks and to prioritize multiple projects.
• Ability to resolve difficult or stressful customer service issues.
• Ability to multi-task, set priorities and manage time effectively.

Conhecimentos

Organizational skills

Time management

Written and verbal communication

Customer focus

Attention to detail

Multitasking

Team collaboration

Independent work

Working from home

Ferramentas

10-key numeric pad

Descrição da vaga

Auctus Group, a remote-friendly company, seeks a Healthcare Billing Specialist to handle high volumes of inbound and outbound calls, resolve issues, and guide clients through explanations of benefit statements from home. You will work across multiple billing and EMR/EHR systems, maintaining detailed records of every conversation.

The role requires knowledge of health insurance, medical claims, and patient payments, with strong communication, organization, and multitasking skills to manage