Remote Billing Analyst - SaaS Subscriptions

Karbon; Manila; A distancia; PHP 558.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance (

Work-from-home allowance

Rice subsidy

Meal allowance per working day

Laundry allowance

15 paid time off days per year (incl.

7 Sick leave days per year

Internet and work-from-home subsidy

Discretionary bonus program

Flexible work environment

Descripción de la vacante

Karbon is seeking a Billing Analyst to support daily billing operations and ensure accuracy across subscription lifecycles. This fully remote role is open to candidates based in the Philippines and involves collaborating with senior team members and cross-functional partners to maintain data integrity in billing systems.

You will work on end-to-end billing cycles, resolve routine inquiries, and help drive improvements in standard billing workflows while delivering excellent service to internal

Formación

• 2–4 years of billing operations experience, preferably in SaaS or subscription-based environment.
• Hands-on experience with Zuora and Salesforce.
• Strong understanding of basic accounting principles and subscription billing mechanics.
• High attention to detail and accuracy with numerical data and customer accounts.
• Strong written and verbal communication skills with a customer-first mindset.

Responsabilidades

• Act as primary contact for routine customer billing inquiries with professional, accurate responses.
• Manage Salesforce cases from billing inquiries with 24-hour initial response.
• Process recurring invoices, mid-term updates, and account adjustments.
• Maintain clean subscription records and update data in Zuora and CRM systems.

Conocimientos

Billing operations

Accounts receivable

Customer communication

Attention to detail

Cross-functional collaboration

Herramientas

Zuora

Salesforce

Descripción del empleo

Karbon is seeking a Billing Analyst to support daily billing operations and ensure accuracy across subscription lifecycles. This fully remote role is open to candidates based in the Philippines and involves collaborating with senior team members and cross-functional partners to maintain data integrity in billing systems.

You will work on end-to-end billing cycles, resolve routine inquiries, and help drive improvements in standard billing workflows while delivering excellent service to internal