Remote SaaS Billing Analyst (Zuora/Salesforce)

Karbon; Cebu City; A distancia; PHP 2.334.000 - 3.659.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-from-home allowance

Rice subsidy

Meal allowance

Laundry allowance

Paid time off

Sick leave

Internet subsidy

Discretionary bonus

Descripción de la vacante

Karbon is a global leader in AI-powered practice management software for accounting firms, offering a remote Billing Analyst role based in the Philippines. You will support daily billing operations, ensure data integrity across subscription lifecycles, and deliver excellent service to internal and external stakeholders.

You will work with senior team members and cross-functional partners to execute standard billing procedures and resolve inquiries.

Formación

• 2–4 years of experience in billing operations.
• Hands-on experience with Zuora and Salesforce.
• Solid understanding of basic accounting principles and subscription billing mechanics.
• Strong written and verbal communication skills with a customer-first mindset.

Responsabilidades

• Act as a primary contact for routine customer billing inquiries with professional and empathetic responses.
• Manage Salesforce cases from billing inquiries with 24-hour response time.
• Handle invoices, payments, billing errors, credits, refunds, and subscription setup.
• Collaborate with Sales Operations, Customer Success, and Accounting to ensure smooth handoffs.

Conocimientos

Billing operations

Communication

Attention to detail

Time management

Herramientas

Zuora

Salesforce

Descripción del empleo

Karbon is a global leader in AI-powered practice management software for accounting firms, offering a remote Billing Analyst role based in the Philippines. You will support daily billing operations, ensure data integrity across subscription lifecycles, and deliver excellent service to internal and external stakeholders.

You will work with senior team members and cross-functional partners to execute standard billing procedures and resolve inquiries.