Remote B2B SaaS Support Specialist

present of AI; Philippines; Remote; PHP 446.000 - 714.000; Vollzeit

Zusammenfassung

Uberall is seeking a capable support advisor to handle technical requests from business clients using our location marketing platform. You will focus on satisfaction scores, proper bug escalation, and clear communication in English.

The role benefits from ticketing tool experience, spreadsheet skills, and basic SQL/web debugging. This position suits candidates with customer or technical support backgrounds who can work independently, triage efficiently, and stay organized while resolving complex

Qualifikationen

• Experience supporting B2B SaaS clients via ticketing systems.
• Ability to triage issues and escalate bugs appropriately.
• Strong written English communication skills.
• Familiarity with CRM and ticketing systems.

Aufgaben

• Handle technical support requests from business clients using a location marketing platform.
• Aim to maintain high satisfaction scores and ensure proper escalation of bugs.
• Coordinate with engineering and product teams for triage and fixes.
• Keep issue tracking organized and documented for knowledge sharing.
• Contribute to process improvements and knowledge base content.

Kenntnisse

B2B SaaS support

Ticketing tools

Clear English writing

Spreadsheet proficiency

Basic SQL

Web debugging

Tools

CRM tools

Ticketing platforms

Spreadsheets (Excel/Sheets)

Jobbeschreibung

Uberall is seeking a capable support advisor to handle technical requests from business clients using our location marketing platform. You will focus on satisfaction scores, proper bug escalation, and clear communication in English.

The role benefits from ticketing tool experience, spreadsheet skills, and basic SQL/web debugging. This position suits candidates with customer or technical support backgrounds who can work independently, triage efficiently, and stay organized while resolving complex