Customer Support Advisor

present of AI; Philippines; A distancia; PHP 446.000 - 714.000; Jornada completa

Descripción de la vacante

Uberall is seeking a capable support advisor to handle technical requests from business clients using our location marketing platform. You will focus on satisfaction scores, proper bug escalation, and clear communication in English.

The role benefits from ticketing tool experience, spreadsheet skills, and basic SQL/web debugging. This position suits candidates with customer or technical support backgrounds who can work independently, triage efficiently, and stay organized while resolving complex

Formación

• Experience supporting B2B SaaS clients via ticketing systems.
• Ability to triage issues and escalate bugs appropriately.
• Strong written English communication skills.
• Familiarity with CRM and ticketing systems.

Responsabilidades

• Handle technical support requests from business clients using a location marketing platform.
• Aim to maintain high satisfaction scores and ensure proper escalation of bugs.
• Coordinate with engineering and product teams for triage and fixes.
• Keep issue tracking organized and documented for knowledge sharing.
• Contribute to process improvements and knowledge base content.

Conocimientos

B2B SaaS support

Ticketing tools

Clear English writing

Spreadsheet proficiency

Basic SQL

Web debugging

Herramientas

CRM tools

Ticketing platforms

Spreadsheets (Excel/Sheets)

Descripción del empleo

This role handles technical support requests from business clients using a location marketing platform, with attention to satisfaction scores and proper escalation of bugs. A strong candidate has some customer or technical support background, likely in business software, writes and speaks English clearly, and can pick up complex issues quickly while staying organized. Comfort with ticketing tools, spreadsheets, and remote independent work matters, and basic database or web troubleshooting skills help.

How it fits the AI era

Support work is shifting as AI handles routine questions and first responses, so the advisor spends more time on tricky application problems and on judging when something is a real bug. Clear writing, careful triage, and coordination with other teams stay human, and the role grows toward deeper technical diagnosis.

How it builds AI experience

Worth showing

• B2B SaaS support
• Ticketing and CRM tools
• Clear English writing
• Spreadsheet proficiency
• Basic SQL and web debugging

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Uberall

Uberall is a multi-location marketing platform that helps enterprise brands manage their local digital presence, per the company.