Remote B2B SaaS Product Support Specialist

DOXA Talent

Philippines

Remote

PHP 279,000 - 391,000

Full time

2 days ago

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Job summary

DOXA Talent is seeking a motivated Product Support Specialist to provide entry-level technical and product support for B2B SaaS customers. You’ll handle inquiries via email and chat, troubleshoot integrations, and coordinate with technical teams to ensure excellent customer experiences.

Ideal candidates have a Bachelor's degree, SaaS support exposure, and strong English communication. The role operates remotely from the Philippines, serving an international client base on CST-like schedules,

Qualifications

Bachelor's degree in a related field.
Experience in customer service or technical support for SaaS/software preferred.
Strong English communication, both written and verbal.
Ability to document and analyze software issues and collaborate with teams.

Responsibilities

Provide frontline technical and product support to B2B SaaS customers via email and chat.
Escalate and coordinate with technical teams on complex product issues.
Answer queries promptly and professionally within required SLAs.
Troubleshoot integrated applications and software issues.
Test, document, and analyze application behavior and data.
Learn subscription analytics, invoicing, and payments processes.
Interact with CEOs, CFOs, and accounting staff across multiple clients.