Remote AR Collections Specialist Cash Flow Advocate

MicroSourcing International; Manila; Remote; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Competitive compensation

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Team events

Job summary

MicroSourcing International is seeking an Accounts Receivable Collections Specialist to support outbound collection efforts with existing customers on contractual accounts from a home-based setup in the Philippines.

You will make outbound calls, explain invoices and due dates, secure payments, follow up on promises, and maintain accurate notes while protecting customer relationships. The role emphasizes persistence, professionalism, and clear communication.

Qualifications

• Strong telephone communication and customer-service skills.
• Comfortable discussing money and requesting payment directly.
• Professional, courteous, confident, and persistent.
• Able to handle objections and difficult conversations calmly.
• Organized and capable of managing a large follow-up list.
• Strong attention to detail and accurate recordkeeping.
• Previous experience in collections, accounts receivable, customer service, or outbound calling is preferred.
• Basic proficiency with Microsoft Excel, email, and customer-account systems.

Responsibilities

• Make consistent outbound calls to customers with outstanding balances.
• Clearly explain invoice amounts, due dates, payment history, and contractual obligations.
• Secure immediate payment or obtain a specific payment commitment.
• Follow up on promised payments and previously discussed arrangements.
• Identify and help resolve invoice disputes, missing documentation, and account discrepancies.
• Coordinate with Accounting, Customer Service, and Sales when additional assistance is required.
• Maintain accurate notes for every call, email, payment commitment, and customer response.
• Update customer contact and billing information when necessary.
• Escalate seriously delinquent or disputed accounts to management.
• Treat every customer professionally while remaining persistent and results-oriented.

Skills

Telephone communication

Customer-service

Money discussions

Professional demeanor

Objection handling

Attention to detail

Collections experience

Microsoft Excel

Tools

Microsoft Excel

Job description

MicroSourcing International is seeking an Accounts Receivable Collections Specialist to support outbound collection efforts with existing customers on contractual accounts from a home-based setup in the Philippines.

You will make outbound calls, explain invoices and due dates, secure payments, follow up on promises, and maintain accurate notes while protecting customer relationships. The role emphasizes persistence, professionalism, and clear communication.