Remote AI Quality Leader for Global Program

telus digital; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Telus Digital seeks a Senior Quality Lead to manage quality on a large, global program. You will develop and implement the quality strategy, evolve the quality model, and lead a multinational team to support program quality.

This is a prominent, strategic customer-facing role requiring a deep commitment to customer satisfaction and collaboration. Responsibilities include leading quality activities globally, developing the team, establishing efficient processes, and driving proactive risk

Qualifications

• 3–5 years quality experience within AI essential.
• Team leadership experience required.
• Customer-facing experience required.
• 3rd level qualification or equivalent work experience.
• Broad knowledge of adult learning and quality assurance methodologies.
• Well-developed data analysis skills.
• Experience in fast-paced, customer-focused environments.
• Strong leadership and communication skills.

Responsibilities

• Lead quality activities on a global program.
• Develop and lead a multinational quality team.
• Develop and own quality processes and tools.
• Report program progress, trends, and achievements.
• Monitor risks and initiate corrective action.
• Engage cross-functional stakeholders to lead quality strategy.
• Travel for QBRs and customer visits as needed.
• Ensure education and support for the quality team.
• Conduct team performance appraisals and development.
• Interview and induct new team members.

Skills

Quality leadership

Team leadership

Customer-facing

Data analysis

Quality assurance

AI experience

Education

3rd level qualification or equivalent

Job description

Telus Digital seeks a Senior Quality Lead to manage quality on a large, global program. You will develop and implement the quality strategy, evolve the quality model, and lead a multinational team to support program quality.

This is a prominent, strategic customer-facing role requiring a deep commitment to customer satisfaction and collaboration. Responsibilities include leading quality activities globally, developing the team, establishing efficient processes, and driving proactive risk