Quality Director: Drive Excellence & Client Experience

TaskUs; Pasig; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

TaskUs is seeking a Director for Quality to lead the regional quality program and drive customer experience improvements. You will oversee a centralized global team, align with global directors, and ensure KPI delivery across sites while championing best practices and cross-functional collaboration.

The role requires deep quality leadership experience in a contact center environment, strong data analytics, and a hands-on, energetic management style that mentors teams toward higher performance

Qualifications

• Minimum 5 years experience in quality at a managerial level or above.
• Tech-savvy with a strong interest in technology and social media.
• Experience leading quality control/quality analysis projects or teams.
• Experience supporting multiple geographies in a contact center environment.

Responsibilities

• Define and drive the transactional quality program for the account/region.
• Manage a centralized global team to meet monthly audit requirements.
• Collaborate with the global quality directors in defining the TaskUs quality strategy.
• Work with the Global Quality Director and site leaders to align on customer experience strategy.
• Ensure client and internal KPIs are consistently delivered.
• Lead strategic initiatives and tactical actions to meet accuracy and CSAT targets across sites.
• Mentor employees across levels and functions for next roles.

Skills

Quality management

Leadership

Statistical analysis

Six Sigma

Stakeholder communication

Tools

Minitab

COPC standards

Job description

TaskUs is seeking a Director for Quality to lead the regional quality program and drive customer experience improvements. You will oversee a centralized global team, align with global directors, and ensure KPI delivery across sites while championing best practices and cross-functional collaboration.

The role requires deep quality leadership experience in a contact center environment, strong data analytics, and a hands-on, energetic management style that mentors teams toward higher performance