Regional AI Quality Lead — Deployment & Adoption

Confidential; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Confidential in the Philippines is seeking a Regional Product Lead to join the Global Quality Transformation team. This senior IC role owns Automated Quality Monitoring (AQM) and VOC Copilot deployments within a regional portfolio, bridging product, operations, and commercial outcomes.

You will drive deployment velocity, ensure AI-augmented quality models deliver ROI, and synthesize field learnings to influence roadmap while coordinating with client-facing teams on governance and reporting.

Qualifications

• 5+ years of experience in contact center quality management, operations, PMO, or AI/technology program management.
• Experience leading cross-functional technology deployments in a BPO, managed services, or enterprise operations environment.
• Bachelor's degree in Business Administration, Data Analytics, Operations Management, or equivalent; advanced degree preferred.

Responsibilities

• Regional deployment ownership of the AQM and VOC Copilot pipelines end-to-end.
• Collaborate with Operations Directors and QA Team Leaders to integrate AI outputs into coaching workflows.
• Synthesize deployment learnings and feature gaps to influence the Fuel AQM and VOC Copilot roadmap; manage pilots.
• Provide biweekly visibility into regional pipeline health, deployment progress, and impact metrics for client engagements.

Skills

AI/technology program management

English proficiency

Education

Bachelor's degree in Business Administration, Data Analytics, Operations Management, or equivalent

Tools

AQM platforms

Conversational Intelligence

Job description

Confidential in the Philippines is seeking a Regional Product Lead to join the Global Quality Transformation team. This senior IC role owns Automated Quality Monitoring (AQM) and VOC Copilot deployments within a regional portfolio, bridging product, operations, and commercial outcomes.

You will drive deployment velocity, ensure AI-augmented quality models deliver ROI, and synthesize field learnings to influence roadmap while coordinating with client-facing teams on governance and reporting.