AI Quality Lead — Remote, Global Program

TELUS Digital; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

TELUS Digital is seeking an experienced Quality leader to manage a large, multinational team on a dynamic program. You will develop and implement the quality strategy, evolving the quality model to support program performance, and ensure customer satisfaction and collaboration.

You will lead quality activities on a global program, mentor a team of professionals, and drive improvements in processes, metrics, and tools. Travel for QBRs may be required.

Qualifications

• 3–5 years quality experience within AI is essential.
• Experience leading a cross-functional quality team.
• Strong data analysis and reporting skills.

Responsibilities

• Lead quality activities on a global, evolving program.
• Develop and mentor a multinational quality team to deliver on quality metrics.
• Develop and own efficient quality processes and tools.
• Collaborate with cross-functional stakeholders to drive quality strategy.
• Monitor progress, risks, and drive corrective actions.

Skills

Quality leadership

Team management

Customer-facing

Data analysis

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Job description

TELUS Digital is seeking an experienced Quality leader to manage a large, multinational team on a dynamic program. You will develop and implement the quality strategy, evolving the quality model to support program performance, and ensure customer satisfaction and collaboration.

You will lead quality activities on a global program, mentor a team of professionals, and drive improvements in processes, metrics, and tools. Travel for QBRs may be required.