Remote AI-Powered Maintenance Coordinator

Remote Raven

Philippines

On-site

PHP 506,000 - 591,000

Full time

14 days+

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Job summary

Remote Raven is seeking an experienced Maintenance Coordinator to oversee Mason, an AI-powered maintenance platform. You will monitor active work orders, guide AI responses, and inject corrections to ensure quality across a high-volume portfolio.

This full-time, remote role requires strong maintenance operations know-how, clear communication with residents, and the ability to work with AI prompts. Expect to manage 200+ work orders per month, collaborate with the PM team, and uphold professional

Qualifications

Minimum of 2 years of maintenance coordination experience in a property management environment.
Demonstrated experience managing high work order volume — 200 or more work orders per month is the expected baseline.
Strong problem-solving and independent thinking skills.
Ability to evaluate AI-generated troubleshooting guidance and verify its suitability.

Responsibilities

Monitor Mason's handling of active work orders across the portfolio and verify that its troubleshooting guidance, vendor coordination, and communication are accurate and appropriate.
Inject corrections, clarifications, or additional instructions into Mason when its responses require adjustment or the situation calls for human reasoning.
Track work order progress from open through completion, ensuring nothing stalls or falls through without action.
Identify patterns in work order types, recurring issues, or vendor performance and bring insights to the PM team.
Manage a high-volume work order environment — this role is designed for coordinators comfortable handling 200 or more work orders per month.