Remote AI Implementation & Customer Success Lead

Getwingapp; Metro Manila; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

Central is seeking an Implementation & Customer Success Manager to lead customer engagements after contract signing. You will own the journey, configure workflows, and ensure the AI solutions deliver consistent value across onboarding, launch, and ongoing success.

You will troubleshoot issues, collaborate with engineering on integrations (athenahealth, Brightree), and protect revenue by spotting churn risks and expansion opportunities.

Qualifications

• 3+ years in implementation, customer success, or a technical account management role at a B2B software company.
• Proven experience managing a book of customers or implementations independently.
• Hands-on experience configuring software for customers, such as CRMs or workflow automation tools.

Responsibilities

• Own the customer journey from contract signing through implementation, launch, and ongoing success.
• Take new customers live by configuring workflows, call forwarding, and integrations.
• Build and improve AI agent behaviors, including prompts and escalation logic.
• Implement new workflows as the product evolves.
• Work with systems like athenahealth and Brightree for integrations, handling authentication and debugging.
• Conduct onboarding calls and regular check-ins with customers to ensure satisfaction.
• Investigate and troubleshoot issues, isolating problems and fixing them when possible.
• Triage engineering issues with detailed context for efficient resolution.
• Protect revenue by identifying churn risks and opportunities for account expansion.
• Document recurring issues and create playbooks for future reference.

Skills

Customer success

Implementation management

API integrations

Troubleshooting

English communication

B2B software

Healthcare/telephony

Startup experience

Account expansion

Tools

Jira

Linear

Slack

Stripe

Job description

Central is seeking an Implementation & Customer Success Manager to lead customer engagements after contract signing. You will own the journey, configure workflows, and ensure the AI solutions deliver consistent value across onboarding, launch, and ongoing success.

You will troubleshoot issues, collaborate with engineering on integrations (athenahealth, Brightree), and protect revenue by spotting churn risks and expansion opportunities.