AI Implementation & Customer Success Specialist

Getwingapp; Metro Manila; Remote; PHP 500,000 - 900,000; Full time

Job summary

Central is seeking a proactive Implementation & Customer Success Specialist to drive adoption of our AI agents and back-office workflows. You will own the customer journey from contract through go-live, onboarding, troubleshooting, and expansion, with hands-on configuration of workflows, prompts, and integrations.

In this remote role, you will work with SaaS customers, APIs, webhooks, and healthcare/EHR environments, communicating in clear English and proactively addressing churn risks while

Qualifications

• Experience in SaaS implementation or customer success.
• Hands-on experience configuring software for customers.
• Excellent spoken and written English communication skills.
• Availability during US business hours.
• Ability to learn quickly and adapt to new technologies.

Responsibilities

• Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.
• Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
• Troubleshoot customer issues and provide solutions before escalating to engineering.
• Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
• Handle healthcare/EHR/scheduling integrations as needed.
• Conduct end-to-end testing of implementations to ensure they function correctly.
• Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers.
• Proactively identify and address issues with unhappy or inactive customers.
• Document recurring problems and develop repeatable processes/playbooks.

Job description

Central is seeking a proactive Implementation & Customer Success Specialist to drive adoption of our AI agents and back-office workflows. You will own the customer journey from contract through go-live, onboarding, troubleshooting, and expansion, with hands-on configuration of workflows, prompts, and integrations.

In this remote role, you will work with SaaS customers, APIs, webhooks, and healthcare/EHR environments, communicating in clear English and proactively addressing churn risks while