Remote AI-First Operations Lead: Systems & Automation

PVH (Tommy Hilfiger/Calvin Klein); Philippines; On-site; PHP 687,192 - 1,030,788; Full time

Job summary

Human Intelligence seeks an Operations Lead to design, optimize, and scale our operational systems using AI-first approaches. You’ll collaborate with executive leadership and multiple departments to implement scalable workflows, governance, and documentation that improve efficiency and performance across the organization.

You will champion KPI-driven accountability, build SOPs, and reduce operational friction while maintaining high-quality delivery.

Qualifications

• Experience designing scalable operational systems and frameworks.
• Ability to leverage AI to improve documentation, reporting, and processes.
• Strong leadership and ability to drive cross-functional collaboration.

Responsibilities

• Lead operational strategy and design scalable systems across the organization.
• Develop AI-first workflows, SOPs, and governance to improve efficiency.
• Monitor KPIs, drive accountability, and report on operational performance.
• Collaborate with executive leadership and multiple departments to ensure alignment.
• Build playbooks, improve documentation, and reduce handover friction.

Skills

Systems thinking

AI capability

Leadership

Documentation

Process optimization

Cross-functional collaboration

Job description

Human Intelligence seeks an Operations Lead to design, optimize, and scale our operational systems using AI-first approaches. You’ll collaborate with executive leadership and multiple departments to implement scalable workflows, governance, and documentation that improve efficiency and performance across the organization.

You will champion KPI-driven accountability, build SOPs, and reduce operational friction while maintaining high-quality delivery.