Remote AI Customer Support Specialist

AI Acquisition; Philippines; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Remote-first environment

Opportunities for growth

Job summary

AI Acquisition is seeking a Customer Support Representative to join our team and provide high-quality support to clients. In this hands-on role, you will manage live chat interactions and resolve client queries effectively.

The ideal applicant should have 2-4 years of experience in customer support, familiarity with support tools like Intercom and Zendesk, and be fluent in English. This is an opportunity to work in a remote-first environment with a global team.

Qualifications

• 2–4 years of experience in customer support or related roles.
• Experience managing concurrent support conversations.
• Basic understanding of AI tools and automation workflows.

Responsibilities

• Manage live chat and support channels with fast, accurate responses.
• Resolve client queries efficiently while maintaining professionalism.
• Contribute to improving FAQs and knowledge base content.

Skills

Customer Support Experience

Live Chat Support

SaaS/PaaS Experience

Strong Written English Communication

Familiarity with Support Tools

Tools

Intercom

Zendesk

Freshdesk

Job description

AI Acquisition is seeking a Customer Support Representative to join our team and provide high-quality support to clients. In this hands-on role, you will manage live chat interactions and resolve client queries effectively.

The ideal applicant should have 2-4 years of experience in customer support, familiarity with support tools like Intercom and Zendesk, and be fluent in English. This is an opportunity to work in a remote-first environment with a global team.