Remote After-Hours Ops Lead — Home Care (Philippines)

Zohorecruit; Philippines; Remote; PHP 600,000 - 900,000; Part time

Job summary

SallySupport is seeking an experienced After Hours Manager in the Philippines to lead an after-hours ops team serving US and Canada clients. You will own day-to-day operations, develop the team and maintain service standards across urgent situations.

The role requires independent decision-making and strong communication skills. You’ll collaborate with the Director of Operations, supervise on-call coverage, and drive continuous process improvements while working a US-aligned after-hours schedule

Qualifications

• Experience leading or supervising a team in after-hours, on-call or 24/7 ops.
• Background in home care, healthcare, caregiver scheduling, customer support or operations is preferred.
• Excellent written and spoken English communication skills.
• Strong customer service, relationship management and coaching abilities.
• Ability to coach, hold people accountable and act with professional judgment.
• Comfortable working remotely with US-based clients or teams.
• Based in the Philippines and aligned to a US after-hours schedule.
• Willing to work one regular weekend day (Saturday or Sunday) weekly.

Responsibilities

• Lead and provide day-to-day oversight of the Philippines-based after-hours team.
• Manage and coordinate the on-call schedule with the Director of Operations.
• Ensure coverage across all required after-hours periods.
• Monitor response times, service quality and team performance.
• Conduct regular individual and team check-ins.
• Coach and develop team members to improve communication, judgement and performance.
• Set clear expectations and hold team members accountable with support.
• Act as escalation point for complex or urgent after-hours situations.
• Handle emergencies and make sound operational decisions.
• Identify errors and process gaps and drive corrective action.
• Support continuous improvement of after-hours processes and communication.
• Work one regular weekend day each week as part of your schedule.

Skills

Team leadership

Remote work

Healthcare awareness

English communication

Job description

SallySupport is seeking an experienced After Hours Manager in the Philippines to lead an after-hours ops team serving US and Canada clients. You will own day-to-day operations, develop the team and maintain service standards across urgent situations.

The role requires independent decision-making and strong communication skills. You’ll collaborate with the Director of Operations, supervise on-call coverage, and drive continuous process improvements while working a US-aligned after-hours schedule