Remedial Account Officer

RCBC; Legazpi; On-site; PHP 260,000 - 390,000; Full time

Job summary

RCBC in the Philippines is seeking a Collections Officer to manage delinquent consumer loans, employing field visits, calls, and emails to recover debts and minimize losses. The role emphasizes compliant remedial management and strategic recovery across portfolios.

Ideal candidates have at least 2 years in lending/remedial management, solid communication skills, and proficiency in MS Office. Knowledge of BIR, SEC, BSP rules is required.

Qualifications

• Graduate of Business Management or related course.
• At least 2 years banking experience in lending/remedial management.
• Knowledge of account management, documentation, legal procedures and negotiations.
• Familiar with BIR, SEC and BSP regulations.
• Supervisory or team lead experience in collections.
• Strong written and oral communication; proficient in MS Office.

Responsibilities

• Probe, resolve and update PDL and NPL via telephone and field collection.
• Evaluate clients' financial capacity and locate borrowers; propose alternatives within guidelines.
• Negotiate repayment plans and obtain concurrence with terms.

Job description

Job Summary

• Management of delinquent consumer loans by mitigating, reducing, and resolving Past Due Loans (PDL) and Non-Performing Loans (NPL). This includes timely and effective collection through field visits, calls, and emails (pay-off, updating, partial payment, debt restructuring/payment workout), foreclosure, or other loan resolution methods. The role aims to achieve Leakage and Recovery targets at minimal cost, maintain an acceptable loan delinquency ratio, and generate income from bad debt recovery and other sources.

How will you contribute?

• Probe, resolve and update Past Due Loans (PDL) and Non-Performing Loans (NPL) of the bank’s consumer loans portfolio assigned to the Unit through telephone and field collection, remedial management and recovery/resolution.
• Evaluate client’s financial and debt service capacities as reasons for loan delinquency and traces whereabouts of borrowers and other assets if contact is negative and implement alternative courses of action within the approved guidelines
• Negotiate with clients on acceptable repayment risk programs and set terms and conditions and obtains client’s concurrence with the risk mitigation programs offered

What will make you successful?

• Graduate of Business Management of any related course;
• At least 2 years banking experience preferably in the area of lending/account management, remedial management, credit analysis.
• With working knowledge of basic account management, basic documentation, legal procedures and practices, negotiations, policies, practical business orientation, remedial management, risk management and technical expertise
• Well-versed in BIR, SEC and BSP Regulations
• With supervisory/team leader experience and know-how in handling past due consumer loans from early aging to litigation gained from Banks, Financial Institutions or Collection Agency;
• Good written and oral communication skills; Proficient in Microsoft Office Applications (Word, Excel, PowerPoint),
• Excellent organizational, analytical and problem solving skills.