SPECIAL ACCOUNTS OFFICER

Metrobank; Philippines; On-site; PHP 312,000 - 469,000; Full time

Job summary

Metrobank is seeking a Special Accounts Officer to monitor consumer loan portfolios and lead collections activities. The role requires negotiating payment commitments, proposing repayment arrangements, and ensuring timely account updates.

Candidate should have a Bachelor’s degree in a business-related field and at least 2 years in collections or risk management, preferably in banks or credit card firms. Onsite work is required.

Qualifications

• Bachelor’s degree required; business-related preferred.
• 2+ years experience in collections or credit/risk roles.
• Willing to report onsite 100% at the office.

Responsibilities

• Monitor performance of assigned consumer loan portfolio and perform collections as needed.
• Secure payment commitments or arrange short-term repayment plans.
• Engage in last-ditch collection negotiations prior to legal action.

Skills

Collections

Credit risk

Bank processes

Vendor management

Education

Bachelor's degree

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:

Special Accounts Officer

Specific duties and Responsibilities:

• Monitors the performance of his/her assigned consumer loan portfolio, performing collection activities as needed.
• Obtain client’s commitment to fully pay the unpaid amortization/ payment deficiency, or propose short-term repayment arrangements with clients that will eventually result in the full updating of account.
• Conducts last ditch collection negotiations, securing payment commitment before legal action proceeds. Obtain information regarding the client’s present background/ financial condition/capacity to pay; then based on assessment, facilitate staggered settlement arrangement, voluntary surrender, account buyback, or SAMD/RASD/PSB endorsement, as applicable.
• Conducts oversight of SAA activities and ensures that assigned tasks are carried out expediently.
• Reviews Special Instruction Sheets (SIS), Statement of Accounts (SOAs), application of payments, and other similar memoranda prepared by SAA.
• Prepares and presents IOL proposals requiring Management approval including but not limited to waiver of penalty charges, moratorium/loan amendment requests, withdrawal of accounts endorsed to Legal, etc., as applicable.
• Prepares various internal reports, as may be needed to support the unit’s core collections functions.
• Performs other related functions that may be assigned from time to time.

Qualitifications:

Bachelor’s degree holder; preferably graduate of business course

• Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes and systems are preferable. Knowledge in automated dialer system and vendor management are highly advantageous.
• At least 2 years experience in collections, preferably from a credit card company or bank
• Willing to report onsite 100%

Other Details:

Rank:Rank and File

Unit:Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division