Relationship Manager (SME Business Loans)

First Circle; Philippines; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

HMO coverage from week one

Life and accidental insurance

Free catered lunches

Monthly fitness

Transportation allowance

Accommodation allowance

Job summary

First Circle is hiring a Relationship Manager to serve SME clients with business loan solutions in a fast-growing FinTech. You will build and nurture long-term relationships, assess financial needs, and tailor financing options.

A strong banking/financial services background, excellent communication, and proven networking skills are essential. Hybrid work (2 days in BGC, rest remote) and a comprehensive benefits package are offered.

Qualifications

• 3–10 years of relationship management experience, preferably in banking, financial services, or lending.
• Focus or specialization in business loans is highly preferred.
• Strong communication and relationship-building abilities.
• Analytical and decisive with sound judgment.
• Self-motivated and capable of working independently.
• Organizational and networking strengths with business community contacts.

Responsibilities

• Client Relationship Management: Build and maintain relationships with SME owners as the primary contact.
• Needs Assessment & Financial Advisory: Understand goals and recommend financing solutions.
• Portfolio Management & Client Retention: Manage a portfolio to ensure satisfaction and loyalty.
• Business Development: Identify upsell/cross-sell opportunities and monitor market trends.
• Service Excellence & Collaboration: Deliver outstanding service and coordinate with cross-functional teams.

Skills

Relationship management

Needs assessment

Financial advisory

Client retention

Business development

Communication skills

Analytical thinking

Independent work

Networking

Microsoft Office

Tools

Microsoft Office

Job description

First Circleis one of thefastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We’ve already transformed access to credit for thousands of businesses, andnow we’re building a full-stack neobankoffering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we’re hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for a customer-oriented Relationship Manager focused on SME business loans to join our team. In this role, you will be responsible for building and nurturing strong long-term relationships with our clients, understanding their financial needs, and providing them with tailored financing solutions.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with SME owners, serving as their primary point of contact.

• Needs Assessment & Financial Advisory: Understand clients’ financial goals and recommend suitable financing solutions.

• Portfolio Management & Client Retention: Manage a portfolio of clients to ensure satisfaction, loyalty, and long-term engagement.

• Business Development: Proactively identify upselling, cross-selling, and growth opportunities while staying informed on market and competitor trends.

• Service Excellence & Collaboration: Deliver exceptional customer service, resolve issues efficiently, and coordinate with cross-functional teams to ensure seamless product and service delivery.

• Industry Experience: 3-10 years of relationship management experience - preferably in banking, financial services, or lending industries. Focus or specialization in business loans is highly preferred.

• Strong Communication & Relationship Skills: Excellent interpersonal abilities with a demonstrated capacity to build and maintain client relationships.

• Analytical & Decision-Making Ability: Strong problem-solving skills with sound judgment in decision-making.

• Self-Motivated & Independent: Ability to work independently with high initiative and accountability.

• Organizational, Technical & Networking Strength: Strong time management and organizational skills, proficiency in Microsoft Office, and preferably an established network within the business community.

• Salary package: Dependent on experience level, plus bonus incentives for strong performance.

• Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.

• Benefits: HMO coverage from week one, life and accidental insurance, free catered lunches, monthly fitness, transportation, and accommodation allowance, and more.

• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers