Relationship Manager

MicroSourcing International; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependent coverage

Paid time off

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth opportunities

Job summary

MicroSourcing in Taguig is seeking a Relationship Manager to provide lifecycle support for a portfolio of mid-market customers. This onsite, dayshift role collaborates with sales to nurture relationships and drive ongoing growth across existing clients.

You will manage end-to-end account activities, handle escalations, promote value-added services, and identify opportunities to expand share of wallet while maintaining high levels of client satisfaction within a multinational team.

Qualifications

• 2–3 years of B2B telco or B2B sales experience.
• Proven experience meeting and exceeding sales targets.
• Experience with CRM and reporting systems (Salesforce, Tableau, etc.).
• Intermediate knowledge of Office 365 applications.
• Experience working in a virtual sales team.
• Experience working for a multinational.

Responsibilities

• Provide lifecycle support for a portfolio of Mid‑Market customers.
• Assist Sales teams in maintaining relationships and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
• End‑to‑end account management, including working toward a sales target.
• Escalate issues and provide basic technical support where necessary.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific value‑added services to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.

Skills

B2B sales

Sales targets achievement

Virtual collaboration

Tools

Salesforce

Tableau

Office 365

Job description

Discover your 100% YOU with MicroSourcing!

Position: Relationship Manager

Location: Picadilly Star Building, Taguig

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About The Role

As an Relationship Manager, you will:

• Provide life cycle support for a portfolio of Mid‑Market customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
• This will be delivered through ongoing sales activity which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats.
• End‑to‑end account management role, including working toward a sales target.
• Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific value‑added services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.
• Internal referral point for retention, sales escalations, and sales opportunities
• Build and maintain strong customer relationships

What You Need

Non-negotiables

• 2-3 years of B2B telco sales or B2B sales career experience
• Proven experience meeting and exceeding sales targets
• Knowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.
• Intermediate knowledge of O365 applications
• Working in a virtual sales team
• Working for a multi‑national
• Identifies, develops, and maintains profitable long‑term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self‑? we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply