Relationship Manager

Manatal; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off

Group life insurance

Job summary

MicroSourcing is seeking a Relationship Manager for B2B AU Telco in Taguig to manage a Mid‑Market portfolio onsite. You will support sales teams, nurture key customer relationships, and drive growth through retention and cross‑selling, while coordinating with internal teams.

The role requires a degree in business/engineering/accounting, 4+ years in B2B telco sales, and strong CRM/reporting skills (Salesforce, Tableau). This is an onsite, dayshift position in Taguig.

Qualifications

• Degree in business, engineering, or accounting.
• IT B2B telco sales experience, 4+ years.
• Proven ability to meet/exceed sales targets.
• CRM and reporting systems experience (Salesforce, Tableau).
• Proficient in Office 365; experience in virtual sales teams.

Responsibilities

• Provide lifecycle support for a portfolio of Mid‑Market customers.
• Assist Sales teams in maintaining relationships and growing the existing customer base.
• Work with sales to manage and grow a defined portfolio and deepen relationships.
• End‑to‑end account management toward sales targets; address port threats and escalations.
• Handle bill interpretation, complaints resolution, and account changes; act as conduit between sales and customers.
• Escalate issues and provide basic technical support.
• Identify opportunities and sell new products to SMB customers.
• Promote value‑added services and align with sales channels to drive growth.

Skills

B2B telco sales

CRM systems

Sales targets

O365 proficiency

Virtual sales team

Multinational environment

Education

Business/Engineering/Accounting degree

Tools

Salesforce

Tableau

Office 365

Job description

Discover your 100% YOU with MicroSourcing!

Position: Relationship Manager, B2B AU Telco
Location: Picadilly Star Building, Taguig
Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

About the role:

As an Relationship Manager, you will:

• Provide life cycle support for a portfolio of Mid‐Market customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
• This will be delivered through ongoing sales activity which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats.
• End‐to‐end account management role, including working toward a sales target.
• Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific value‐added services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.
• Internal referral point for retention, sales escalations, and sales opportunities
• Build and maintain strong customer relationships

What You Need:

Non-negotiables

• Degree qualified - business, engineering, accounting
• IT B2B telco sales experience, minimum 4 years of experience or career experience in B2B sales
• Proven experience meeting and exceeding sales targets
• Knowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.
• Intermediate knowledge of O365 applications
• Working in a virtual sales team
• Working for a multi‐national
• Identifies, develops, and maintains profitable long‐term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You’ll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply