Relationship Manager

Nexus Recruitment Group; Mandaluyong; Remote; PHP 400,000 - 600,000; Full time

Job summary

Nexus Recruitment Group in the Philippines is seeking a Relationship Manager to own client relationships from end to end, serving as the trusted advisor to key accounts.

You will drive satisfaction, retention, and revenue growth through proactive communication, strategic support, and timely, data-driven reporting.

The role requires 2+ years in account management, strong interpersonal skills, and proficiency with Google Sheets and collaboration tools.

Qualifications

• 2+ years in account management or client success
• Strong interpersonal and communication skills
• Analytical mindset with a data-driven approach
• Familiar with Google Workspace (especially Google Sheets)
• Proficiency with tools like ClickUp or Instagantt
• Organized, detail-oriented and proactive
• Background in digital, creative, or tech industries is a plus

Responsibilities

• Build and maintain strong, long-term client relationships
• Serve as the main point of contact between clients and internal teams
• Strategically manage and grow client accounts
• Identify upselling and cross-selling opportunities
• Monitor performance, generate insights, and present reports
• Resolve client issues with speed and professionalism
• Collaborate across teams to ensure on-time delivery of projects
• Lead client meetings, feedback sessions, and presentations
• Stay updated on industry trends and agency offerings

Skills

Interpersonal skills

Communication

Analytical mindset

Detail-oriented

Proactive

Tools

Google Sheets

Google Workspace

ClickUp

Instagantt

Job description

Job Title: Relationship Manager
Job Type: Full-Time | Remote

We're looking for a dynamic Relationship Manager to join our team and own client relationships from end to end. Youll serve as the trusted advisor to key accountsdriving satisfaction, retention, and revenue growth through strategic support and proactive communication.

Key Responsibilities:

• Build and maintain strong, long-term client relationships
• Serve as the main point of contact between clients and internal teams
• Strategically manage and grow client accounts
• Identify upselling and cross-selling opportunities
• Monitor performance, generate insights, and present reports
• Resolve client issues with speed and professionalism
• Collaborate across teams to ensure on-time delivery of projects
• Lead client meetings, feedback sessions, and presentations
• Stay updated on industry trends and agency offerings

Requirements:

• 2+ years' experience in account management or client success
• Strong interpersonal and communication skills
• Analytical mindset with a data-driven approach
• Familiar with Google Workspace (especially Google Sheets)
• Proficiency in tools like ClickUp, Instagantt, or similar
• Organized, detail-oriented, and proactive
• Background in digital, creative, or tech industries is a plus

Key Metrics:

• Client retention and satisfaction
• Revenue and upsell growth
• Client referrals and testimonials