Relationship Manager

Responsible Internet Sustainability Effort Inc; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Responsible Internet Sustainability Effort Inc is seeking a Relationship Manager to drive client satisfaction and retention by managing day-to-day deliverables and resolving account issues. You will be the main point of contact for key stakeholders and build strong, long-term partnerships to support business growth.

The role requires 4+ years in a client-facing capacity, excellence in English communication, and proficiency with Google Workspace and CRM tools to manage pipelines and advise

Qualifications

• Minimum of a bachelor's degree in a related field.
• At least 4 years in a client-facing role (Relationship/Account Manager).
• Strong written and verbal English communication with stakeholders.

Responsibilities

• Develop long-term relationships with a portfolio of clients.
• Serve as main contact for key executives and stakeholders.
• Resolve client queries and assist with issue resolution.
• Cross-sell products or services to benefit clients.
• Collaborate with Sales to onboard and grow existing client relationships.
• Maintain thorough documentation and funnel management.
• Plan quarterly goals aligned with sales targets and seasonality.
• Communicate effectively with internal teams to support clients.

Skills

Relationship management

Client communication

Stakeholder management

Conflict resolution

Account management

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Tools

Google Workspace

CRM/Prospecting tools

LinkedIn

Job description

The Relationship Manager drives client satisfaction and retention by managing day-to-day deliverables and resolving account issues. Serving as the main point of contact for key stakeholders, this role builds strong, long-term partnerships to support business growth.

Duties and Responsibilities

• Developing long-term relationships with a portfolio of clients

• Connecting with key business executives and stakeholders

• Excellent at conflict resolution, communication, counseling, reporting and consulting

• Resolving client queries

• Researching and cross-selling additional products or services that could benefit clients

• Reviewing client’s financial income and offering advice when necessary

• Develop effective client retention plans that relate to the company’s targets for sales and client retention

• Plan or layout quarterly goals appropriate to the season/theme for clients in the company

• Able to effectively use LinkedIn and other scouting tools

• Savvy with Google Suites and other relevant software used by the team and/or the company

• Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships

• Efficiently liaise between the customer and internal teams

• Assist the operating departments on issues requiring assistance

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Minimum of 4 years of experience as a Relationship Manager, Account Manager, or in a similar client-facing role.

• Advanced proficiency in Google Workspace (Docs, Sheets, Slides) and CRM/prospecting tools, with strong documentation and funnel management capabilities.

• Exceptional written and verbal English communication skills, with a proven track record in conflict resolution, client consulting, and stakeholder management.