Relationship Management Specialist (Pampanga)

Maya; Pampanga; On-site; PHP 480,000 - 840,000; Full time

Job summary

Maya is seeking a Relationship Management Specialist to build and maintain strong merchant relationships, promote engagement, and identify opportunities to cross-sell bank products such as deposits, loans, partnerships, and digital banking solutions.

You will drive merchant onboarding, work with cross-functional teams, and ensure adherence to corporate policies while aiming to meet lending disbursement goals and co-marketing initiatives.

Qualifications

• 3–5 years of experience in a digital bank or banking industries.
• Strong background in account acquisition and management, business development, solutions selling, and cross-selling.
• Experience with contract reviews, compliance alignment, and process improvement is an advantage.

Responsibilities

• Achieve bank sales targets.
• Cross-sell digital bank products to merchants.
• Onboard merchants and complete onboarding documentation.

Skills

Relationship management

Cross-selling

Sales targets

Onboarding

Compliance awareness

Partner management

Job description

Core Profile: As a Relationship Management Specialist for bank products, you will support the development and maintenance of strong relationships with merchants, promote ongoing engagement, and assist in identifying opportunities to cross-sell key offerings such as business deposits, business loans, strategic partnerships, and digital banking solutions.

What you will be doing:

• Achievement of bank sales target
• Cross-sell digital bank products to merchants
• Submit and complete the necessary information, and documents to onboard merchants.
• Assist merchants in the onboarding process until activation of product or disbursement.
• Establish and optimize relationships with key partners.
• Recognize client pain points, and provide recommendations and solutions based on digital bank product offerings.
• Work closely with different cross-functional teams such as commercial, business development operations, bank operations, compliance, and other key departments.
• Responsible for ensuring that policies and procedures adhere to corporate standards.
• Track, monitor, and report any concerns that key partners raise.
• Leading and managing strategic partner relationships with a focus on co-marketing initiatives and the distribution of banking and lending products.
• Drives the conversion of eligible merchants into first-time borrowers through effective relationship management and business development efforts.
• Meet or exceed lending product disbursement goals (e.g., Maya Flexi loan).
• Onboard a defined number of new strategic partners per quarter aligned with bank objectives.
• Drive active engagement and utilization of digital banking products through partner channels.
• Lead cross-functional coordination to deliver partner-led product launches and campaigns.

What we are looking for:

• At least 3-5 years of experience in a digital bank or banking industries
• Strong background in account acquisition and management, business development, solutions selling, and cross-selling.
• Experience with contract reviews, compliance alignment, and process improvement is an advantage
• Ability to develop and maintain strong, productive relationships with customers, partners, and management
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Demonstrates strong collaboration skills by effectively engaging and aligning with cross-functional stakeholders.
• Based or currently residing in Pampanga, willing to handle whole North and Central Luzon.