Relationship Management Specialist (Bicol)

Maya; Bicol Region; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maya is seeking a Relationship Management Specialist to support merchant relationships and promote digital banking solutions in the Philippines. The role focuses on cross-selling business deposits, loans, and partnerships while onboarding merchants and ensuring timely activation of products.

The ideal candidate has 3–5 years in digital banking, strong account management and solutions selling skills, and the ability to collaborate with cross-functional teams to meet sales targets.

Qualifications

• Minimum 3–5 years of experience in a digital bank or banking industries.
• Strong background in acquiring and managing accounts, business development, and cross-selling.
• Experience with contract reviews, compliance alignment, and process improvement is a plus.
• Ability to build and sustain productive relationships with customers, partners, and leadership.

Responsibilities

• Achieve bank sales targets and drive cross-sell of digital bank products to merchants.
• Onboard merchants and support activation of products or disbursement.
• Establish and optimize relationships with key partners.
• Collaborate with cross-functional teams (commercial, operations, compliance, etc.).
• Ensure adherence to corporate policies and procedures; monitor partner concerns.
• Lead partnerships with co-marketing initiatives and distribute banking and lending products.
• Drive merchant conversions to first-time borrowers and meet lending goals.
• Onboard new strategic partners quarterly aligned with objectives.

Skills

Account acquisition

Account management

Business development

Solutions selling

Cross-selling

Job description

Core Profile:

As a Relationship Management Specialist for bank products, you will support the development and maintenance of strong relationships with merchants, promote ongoing engagement, and assist in identifying opportunities to cross-sell key offerings such as business deposits, business loans, strategic partnerships, and digital banking solutions.

What you will be doing:

• Achievement of bank sales target
• Cross-sell digital bank products to merchants
• Submit and complete the necessary information, and documents to onboard merchants.
• Assist merchants in the onboarding process until activation of product or disbursement.
• Establish and optimize relationships with key partners.
• Recognize client pain points, and provide recommendations and solutions based on digital bank product offerings.
• Work closely with different cross-functional teams such as commercial, business development operations, bank operations, compliance, and other key departments.
• Responsible for ensuring that policies and procedures adhere to corporate standards.
• Track, monitor, and report any concerns that key partners raise.
• Leading and managing strategic partner relationships with a focus on co-marketing initiatives and the distribution of banking and lending products.
• Drives the conversion of eligible merchants into first-time borrowers through effective relationship management and business development efforts.
• Meet or exceed lending product disbursement goals (e.g., Maya Flexi loan).
• Onboard a defined number of new strategic partners per quarter aligned with bank objectives.
• Drive active engagement and utilization of digital banking products through partner channels.
• Lead cross-functional coordination to deliver partner-led product launches and campaigns.

What we are looking for:

• At least 3-5 years of experience in a digital bank or banking industries
• Strong background in account acquisition and management, business development, solutions selling, and cross-selling.
• Experience with contract reviews, compliance alignment, and process improvement is an advantage
• Ability to develop and maintain strong, productive relationships with customers, partners, and management
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Demonstrates strong collaboration skills by effectively engaging and aligning with cross-functional stakeholders.
• Based or currently residing in Bicol, willing to handle whole South Luzon.