Regional Operations Lead: Growth, Profit & Service

Watsons Personal Care Stores (Philippines), Inc.; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Csod is seeking a Group Operations Manager – Region to lead sales growth, profitability, and customer experience across all store formats.

You will develop and implement plans, monitor performance, enforce policies, and ensure crisis management and business continuity readiness. The role requires strong leadership and meticulous execution of strategies to drive business success. This position also emphasizes cross-team coordination and delivering measurable results.

Responsibilities

• Evaluates customer service standards and implements strategy to improve customer experience and loyalty.
• Drives, monitors and reviews sales performance and recommends actions to meet sales budgets.
• Analyzes and initiates measures to drive profitability through cost management.
• Ensures consistency in plans and adherence to company policies and standards.
• Responds to crises with protocols for business continuity and improvement.
• Identifies and monitors team performance, development and engagement.

Job description

Csod is seeking a Group Operations Manager – Region to lead sales growth, profitability, and customer experience across all store formats.

You will develop and implement plans, monitor performance, enforce policies, and ensure crisis management and business continuity readiness. The role requires strong leadership and meticulous execution of strategies to drive business success. This position also emphasizes cross-team coordination and delivering measurable results.