Multi-Site Operations & Growth Leader

Our Clients; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Our Clients is seeking a Business Center Operations Lead to oversee performance across a portfolio of customer-focused locations. You will drive operational excellence, sales alignment, and financial performance while upholding brand standards.

Reporting to senior leadership, you will develop high-performing teams, monitor KPIs, and partner with sales to maximize occupancy and revenue. This role requires strategic thinking, strong communication, and hands-on coaching across multiple sites.

Qualifications

• Bachelor’s degree in Business Administration, Management, Hospitality Management, Marketing, Real Estate Management, or a related field.
• Minimum of 5 years of experience in operations management, business management, or commercial leadership within a multi-site environment.
• Proven track record of driving operational improvements and business growth.

Responsibilities

• Oversee day-to-day operations of multiple business locations, ensuring consistent execution of standards and service excellence.
• Develop and implement initiatives to improve operational efficiency and customer satisfaction.
• Ensure compliance with company policies and SOPs; identify and solve operational challenges.
• Monitor performance metrics and drive improvements in revenue, occupancy/utilization, and profitability.
• Lead and mentor site leaders and cross-functional teams; manage succession planning and development.

Skills

Leadership

Cross-functional leadership

Budgeting & reporting

Analytical skills

Communication

P&L management

CRM familiarity

MS Office

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM software

Job description

Our Clients is seeking a Business Center Operations Lead to oversee performance across a portfolio of customer-focused locations. You will drive operational excellence, sales alignment, and financial performance while upholding brand standards.

Reporting to senior leadership, you will develop high-performing teams, monitor KPIs, and partner with sales to maximize occupancy and revenue. This role requires strategic thinking, strong communication, and hands-on coaching across multiple sites.