Regional Operations Manager

Csod; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Csod is seeking a Group Operations Manager – Region to lead sales growth, profitability, and customer experience across all store formats.

You will develop and implement plans, monitor performance, enforce policies, and ensure crisis management and business continuity readiness. The role requires strong leadership and meticulous execution of strategies to drive business success. This position also emphasizes cross-team coordination and delivering measurable results.

Responsibilities

• Evaluates customer service standards and implements strategy to improve customer experience and loyalty.
• Drives, monitors and reviews sales performance and recommends actions to meet sales budgets.
• Analyzes and initiates measures to drive profitability through cost management.
• Ensures consistency in plans and adherence to company policies and standards.
• Responds to crises with protocols for business continuity and improvement.
• Identifies and monitors team performance, development and engagement.

Job description

Our Group Operations Manager – Region is responsible for the attainment of total salesbudget, business growth and overall profitability through innovation, effective leadership,project management plans, customer service and excellent execution of all strategies acrossall store formats. Adheres to company policies and procedures through effective planning,coordinating, leading and controlling store operations/functions at all times.

JOB ROLES

• Evaluates O+O customer service standards leveland implement strategy to improve andpromote consistent and positive customerexperience thus gain their loyalty.
• Driving, monitoring and reviewing salesperformance and recommends action plans todeliver sales budget across all store formats.
• Analyzing, developing and initiating measuresto drive profitability through effective costmanagement.
• Ensuring consistency on the implementation ofplans and adherence to company policies andstandards.
• Responding and activating protocols for betterCrisis Management and Business ContinuityPlans; recommends improvement as thesituation requires.
• Identifying creating, implementing andmonitoring team performance, developmentand engagement