Senior Supervisor Service Contract And Warranty Night Shift

Collins Aerospace; Tanauan; Hybrid; PHP 1,004,000 - 1,451,000; Full time

Job summary

Collins Aerospace is seeking a Regional Customer Account Manager to lead and develop a high-performing team in the PHILIPPINES region. The role focuses on customer relations, process improvement, and compliance with company policies while driving key performance metrics.

The position requires strong communication, leadership, and analytical skills, with experience in SAP and Microsoft Office, and a hybrid work arrangement in Batangas/Tanauan area.

Qualifications

• Bachelor’s degree or advanced degree with 2+ years of relevant experience.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Analytical mindset with attention to detail.
• Experience leading others is preferred and demonstrated.
• Proficient in Microsoft Office suite.

Responsibilities

• Lead, manage, motivate and retain a Regional Customer Account Management team.
• Serve as escalation contact for the assigned region.
• Help establish annual goals and metrics for the team.
• Drive day-to-day operational processes and metrics.
• Implement standard work and identify root causes for corrective actions.
• Track and report team performance metrics.
• Participate in onboarding and training for new hires.
• Conduct daily team huddles and meetings.
• Use CORE operating system to identify improvement opportunities and action plans.
• Promote ethics-based culture and ensure orders comply with laws and policies.

Skills

Communication

Organization

Analytical thinking

Leadership

MS Office

Education

Bachelor’s degree (or higher)

Tools

SAP

Microsoft Office

Job description

Job Description:

Date Posted: 2026-10-15

Country: Philippines

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type: Hybrid

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Primary Responsibilities:

• To lead, manage, motivate and retain a team of Regional Customer Account Management team members.
• Serve as customer’s next escalation point of contact for the assigned region.
• Involve in establishing team annual goals and metrics to support the Global customer account management group Key Goals and Objectives.
• Drive key day to day operational standard processes and metrics.
• Implement standard work, monitor process escapes and determine root causes to identify corrective actions.
• Track and measure performance results for the assigned team.
• Hiring process responsibility and involvement in on-boarding and training support for new hires for the assigned regional account.
• Conduct daily team huddle and team meetings
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

Basic Qualifications:

• Bachelor’s degree and 2-3 years of relevant experience OR
• Advance degree and 2 years of relevant experience
• Possess excellent written and verbal communication skills
• Possess strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Must be flexible and able to adapt to change; self-driven and motivated
• Strong work ethic
• Experience in successfully leading others
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Preferred Qualifications:

• SAP experience
• Customer service experience is a plus, with the ability to effectively handle inquiries, strong positive customer relationships
• Knowledge of production planning, quality systems, and safety standards is a plus
• Experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
• Experience working in global teams and customers
• CORE Professional certifiedExperience in driving / implementing Continuous Improvement initiatives
• Experience with adhering to Global Trade requirements

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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