Regional Contract Manager

CEVA Logistics; Parañaque; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

HMO w/ 2 free dependents

Group Life Insurance

Medical Reimbursement

Sick Leave + Vacation Leave + Bereav.

Job summary

CEVA Logistics is seeking a capable contract management professional to oversee delivery of contractual commitments, ensuring visibility, service levels, and customer satisfaction. You will lead governance, performance reviews, and cross-functional coordination across regions to uphold CEVA standards.

The role requires strong English proficiency, experience with major customer accounts, and the ability to coordinate with multiple countries.

Qualifications

• Strong communication and stakeholder management skills.
• Proven ability to manage customer SLAs and KPIs.

Responsibilities

• Manage delivery of contractual commitments incl. visibility, service levels, and customer satisfaction.
• Lead monthly internal and customer reviews to drive performance.
• Coordinate with regional teams to ensure data quality and reporting accuracy.

Skills

English proficiency

Education

Bachelor's degree in Supply Chain Management or related field

Job description

YOUR ROLE

Manage the delivery of CEVA’s contractual commitments in terms of Visibility, Service Levels and Customer Satisfaction. Animate contract management and performance reviews as per Contract’s Governance.

WHAT ARE YOU GOING TO DO?

• Analyze, study and fully acknowledge the Tender’s offer and Contractual documentation are in line and fully followed as during the Implementation phase (Main Lead in contract, Process, SOP, Operating Guide, Communication Matrix, Escalation Channel, KPI, SLA set up).
• Ensure Service Levels and Customer Satisfaction are delivered
• Bi-Weekly, if applicable, contribute to Continuous Improvement Customer Review
• Manage Monthly Internal Operational Customer Review
• Manage Monthly Customer Business Review with the various groups within the customer
• Manage Customer Quarterly Global Business Review with the support of the Regional Account Manager.
• In liaise with local teams and CBS, if applicable
• Ensure customer has visibility of all regional flows
• Ensure accurate reporting and KPI are delivered in due time
• Setup and follow-up Design & Re-Engineering projects, if applicable
• Setup and follow-up Continuous Improvement Plan.
• In liaise with ILS and/or Global Account Team
• Ensure Data Quality in Reports & KPIs
• Fully align on projects/improvements and other Global Initiatives

Others

• Crisi/es Management
• Project Lead/Implementation of new flows/projects
• Review that the centralized billing is under control
• Assist in finding new/alternative solutions
• Identify the potential risks (legal, commercial, financial, operational, etc.) and propose measures in order to protect CEVA interests, while considering the Customer’s requirements.
• Identify the potential improvements & opportunities in order to secure costs and increase sales.
• Setup and Follow-up corresponding risks, improvement & opportunities projects.
• Ensure that the documentation is maintained and centralized, and that processes are known and applied within the organization.
• Report all commercial and operational issues to the Regional Account Manager, if applicable

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

WHAT ARE WE LOOKING FOR?

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
• At least 2-3 years of experience managing major customer accounts, regional operations, or cross-functional logistics projects.
• At least 5-7 years of relevant experience in logistics, supply chain, contract management, or key account management, preferably within a multinational or regional environment.
• Strong proficiency in English, both written and spoken.
• Experience coordinating with multiple countries or regional stakeholders is highly desirable.
• Experience working with FMCG or multinational customers is preferred; exposure to tobacco or other regulated industries is an advantage.
• Demonstrated experience managing customer SLAs, KPIs, operational performance reviews, and service improvement initiatives.

WHAT DO WE HAVE TO OFFER?

• HMO w/ 2 free dependents from day 1 of hiring
• Group Life Insurance
• Medical Reimbursement (includes eyeglasses)
• Sick Leave + Vacation Leave + Bereavement Leave
• Birthday token
• Annual Performance Reviews w/ a chance of a salary alignment
• Annual Company Performance Bonus
• Employee Retirement Program

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.