Global IT Service Operations and Support Senior Supervisor

CEVA; Manila; Hybrid; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

HMO with 2 dependents from day 1

Medical reimbursement

Life insurance

20 days annual leaves plus bereavement

Job summary

CEVA Logistics is seeking a Network Engineer to oversee configuration and maintenance of scalable network infrastructure in a hybrid work setup in the Philippines. You will support design, implementation, and integration of network infrastructure, collaborating with project managers on customer projects and handling first-level escalation from helpdesk/NOC.

Ideal candidates have 3–5 years of relevant experience, strong DC/SD‑WAN/LAN/Wi‑Fi expertise, and CCNA certification; CCNP is a plus.

Qualifications

• Bachelor's degree in Computer Science/Engineering or related field; 3–5 years of relevant experience.
• Strong experience with DC, SD-WAN, LAN, and Wi‑Fi technologies.
• Understanding of data center technologies.
• Familiar with SD-WAN and LAN concepts.
• Cisco/HP certifications; CCNA required; CCNP preferred.

Responsibilities

• Monitor and maintain network devices (DC, SD‑WAN, routers, switches, Wi‑Fi controllers) and related equipment.
• Audit network devices to ensure standard configurations and up-to-date firmware; assess risks.
• Create and maintain documentation for monitoring, processes, diagrams, and inventory.
• Plan, schedule, and implement network upgrades (SD‑WAN, routers, switches, Wi‑Fi).
• Prepare and configure devices for new site implementations and migrations.
• Provide change and problem management support; handle incidents and tickets.
• Troubleshoot mission-critical production network issues and collaborate with other teams.
• Perform disaster recovery failover planning and data center capacity reporting.

Skills

SD-WAN

LAN

Wi-Fi technologies

Education

Bachelor's degree in Computer Science/Engineering

3–5 years relevant experience

Tools

Cisco CCNA

HP certification

CCNP (preferred)

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOURROLE

• Responsibleforoverseeingandassistingwiththeconfigurationandmaintenanceofsimpletolarge-scalenetworkinfrastructure.Responsibilitieswillalsoincludeassistinginthemaintenanceofexistingnetworkinfrastructureinacontinuousserviceimprovementapproach.
• NetworkEngineerwillprovideremediationsupporttoCEVAcustomersthroughthedesign,implementation,andintegrationofnetworkinfrastructure,assistingProjectManagerswithcustomerprojects.Modelsandactsinaccordancewithourguidingprinciplesandcorevalues.Firstlevelescalationfromhelpdesk/NOC.

WHATAREYOUGOINGTODO?

• Monitorandmaintainallthenetworkdevices(SD-WANdevices,routers,switches,wificontrollers,etc)andanyotherrelatedequipmentandservices.
• PerformauditonNetworkDevicestomakesurethattheyhavethestandardconfigurationsapplied,firmwareistoup-to-date,andevaluateifthereareriskswiththecurrentsetup(e.gEndofLifeDevices,SPOFSwitches).
• Createandmaintaindocumentationformonitoring,processes,networkdiagramsandexistingdevicesinventory.
• Plan,schedule,andimplementnetworkupgrades(SD-WANdevices,routers,switches,wificontrollers,etc).
• PrepareandconfigurenetworkdevicesforNewSiteImplementationsandMigrations.
• PerformcleanupsrelatedDecommissions.
• Provideservice/changemanagementsupport(e.g.ConfigurationchangesonNetworkDevices,Accesspointsactivations).
• Workonincidents/problemticketsrelatedtoinfrastructure,collaboratewithotherInfrastructureteamsandVendorsifneeded.
• Identifymissioncriticalproductionnetworkrelatedissueandtroubleshootend-userissues.
• Createandmaintaindocumentationformonitoring,processes,networkdiagramsandexistingdevicesinventory.
• Monitorandmaintainallthenetworkdevices(DC,SD-WANdevices,routers,switches,wificontrollers,etc)anyotherrelatedequipmentandservices.Performnetworkdevicesupgradeactivities.
• Beavailable,willingtocovershiftsasrequired,torapidlytroubleshootanyproblemsresultingfromthechangesandorfaults.
• CreateWIFIPlanner/Heatmapforofficesandwarehouses
• PerformDisasterRecoveryfailoverforDataCenterandillustratetrafficflow
• HandleandprepareDataCentercapacityreportingandweeklychanges

WHATAREWELOOKINGFOR?

• Bachelor'sdegreeinComputerScience/engineeringorrelatedfieldpreferredorminimumof3to5years'ofrelevantexperience
• GoodrelevantexperiencewithDC,SD-WAN,LAN,andWi-Fitechnologies.
• UnderstandingofDCtechnologies
• UnderstandingofSD-WANandLANtechnologies
• Cisco/HPcertificationisrequired(CCNA).
• CCNPpreferred.

Experience:

SDWAN:

1.Experienceinprovisioning/activationofSDWANedges

2.Creationofbusinesspoliciesandprofilesdependingontherequirementsofthecustomer

3.Solidunderstandingofroutingprotocols(BGP,static,OSPF)

4.AbletoconfigureandtroubleshootIPSEC/GREtunnels

5.Solidunderstandingoftheunderlayandoverlaytechnologies

6.Hashands-onexperiencewithNetworkAddressTranslation(NAT)

LAN:

1.AbletoconfigureL2andL3switchesfromscratch(e.g.hostnames,banners,SSH,radius,IPaddress,SNMP,syslog,SmartLicensing,Trunkports,Accessports,AccessLists)

2.AbletoconfigureandtroubleshootissueswithregardstoEtherchannel(LACP,PAGP),SpanningTree,PortSecurity,DHCPSnooping,HA(HighAvailability),andStackingofSwitches.

3.Performfirmwareupgradesondevicesfrommultiplevendors

4.SolidunderstandingonpopularnetworkingprotocolssuchasICMP(pingandtraceroutes),DHCP,FTP,TFTP,SSH,HTTP,HTTPS,Radius,SMNP,andDNS.

5.AbletoperformandanalyzepacketcapturesusingWireshark

6.Preferablywithbasicknowledgeonscriptingbutnotrequired

WIFI:

1.PreferablywithexperiencewithWIFIPlanner/HeatmapCreation

2.Solidunderstandingof802.11technologies

3.BasicUnderstandingofauthenticationmethods(e.gOpen,802.1x)

4.Familiaritywithcontroller-basedandstandaloneaccesspoints

5.Hasexperienceinactivatingcontroller-basedaccesspoints

5.HasexperienceworkingonWIFIrelatedissues(e.gSignalproblems,RFGunsdisconnections)

DC:

1.SolidunderstandingofHSRP,VRRP,Stackingandredundancytechnologies

2.SolidunderstandingofVPC,VSSandnetworkresiliencetechnologies

3.HandledMPLStechnologyandstrongbackgroundonOSPF,BGP,VPNprotocols

4.ExperiencedonDataCenterinterconnecttechnologies.IE:VDC,DCIandOTVtechnologies

5.ExperiencedonInstalling,maintainingandmanagedCiscoNexusdevice

6.ExperiencedonNetworkFailoverscenariosandidentifymeantimetorecover

SpecialistKnowledge&Skills

• Managenetworkoperationsfordatacommunications,includingscheduledmaintenance,upgrades,obsolescence,andcapacityrequirements.Ensurethatnetworkinfrastructureisproperlydocumentedandmeetsarchitecturedesignsandstandards.
• Workedalongsideglobalpartnersina24x7environment.
• WorkedinaGlobalrole
• Workedinageographicallydispersedteam

WHATWEOFFER:

• Competitivebasicsalary
• HMOw/2freedependentsfromday1ofhiring
• Medicalreimbursement(includeseyeglasses)
• Lifeinsurance
• 20annualleaves+bereavementleave+weddingleave
• Hybridsetupw/3daysaweekonsiteand2daysWFH.Thiswilldependonthebusinessneedsandagreementwiththemanager.
• AnnualPerformanceReviewsw/achanceofasalaryalignment
• AnnualCompanyPerformanceBonus
• RetentionBonus(similartoasigningbonus)
• RetirementFund

ABOUTTOMORROW:

Wevalueyourprofessionalandpersonalgrowth.That’swhyweshareplentyofcareeropportunitiesforyoutothrivewithinCEVA.Thisrolecanbethefirststeponyourcareerpathwithus.Youcanstayinthesamejobfamily,findanewfamilytogrowin(analmostlimitlessnumberofoptions)orfindyourownpath.JoinCEVAforachallengingandrewardingcareer.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.