Sector Lead - Consumer & Retail

CEVA Logistics; Parañaque; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO w/ 2 free dependents from day 1 of

Group Life Insurance

Medical Reimbursement (includes eyegs)

Sick Leave + Vacation Leave + Bereave​

Birthday token

Annual Performance Reviews w/ salary

Annual Company Performance Bonus

Retirement Fund

Job summary

CEVA Logistics is seeking a dynamic leader to manage the Consumer & Retail Sector team in the Philippines. You will act as the main entry point for CEVA BD A&O and grow the customer portfolio, handling key accounts and complex tenders.

You’ll collaborate with global and regional teams to steer performance and deliver the country budget. You will develop business strategies, maintain a healthy pipeline, and plan weekly and monthly reviews with the sales team.

Qualifications

• Bachelor's degree in business or equivalent required.
• Fluent in English, both written and verbal.
• Experience in Air & Ocean and related logistics products.
• Strong account management and customer-facing experience.
• Ability to influence and develop relationships locally and cross-functionally.
• Process-driven with focus on continuous improvement.
• Mature judgement and sound decision-making.

Responsibilities

• Develop market share and profitability through customer operations.
• Lead strategic sales plans for the sector.
• Review performance indicators and contract obligations.
• Coordinate with Global/Regional teams on key accounts.
• Maintain pipeline and conduct monthly business reviews.
• Propose new targets and originate new business.
• Coordinate with COS, CSS, IFFO on account planning.
• Lead tenders and present to country heads.
• Oversee SOPs and SLAs handovers.
• Prepare account dashboards.

Skills

Account management

Customer relationship

Strategic selling

English fluency

Interpersonal skills

Negotiation

Cross-functional collaboration

Decision-making

Industry knowledge

Education

Bachelor's degree in business or equivalent

Master’s Degree in logistics (desirable)

Job description

YOUR ROLE

Manage the Consumer & Retail Sector team in the Philippines. Act as CEVA BD A&O's main entry point. Grow CEVA customer portfolio of accounts. Handle Century/Century HiPo/Elite/Elite HiPo Accounts. Handling of SMLE accounts on an exemption basis. Develop business strategies and grow the business in the Philippines.

WHAT ARE YOU GOING TO DO?

• Develop CEVA market share and profitability through customer operations across the network

• Develop and implement the sales action plan aligned with sector strategy

• Review CEVA performance and quality indicators that have been contracted with customers

• Collaborates with the Global Account Manager/Regional Account Manager to steer and improve the performance of key accounts

• Deliver the country's budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking

• Plan and manage portfolio of accounts.

• Manage the relationship of a defined number of key accounts in the assigned sector

• Seek and prospect for new targets to get new customers and/or business (network/locally decided)

• Ensures the key accounts activities are aligned with global/regional sector strategy

• Lead direct actions with identified customer's interlocutors

• Define operational and pricing procedures and exercise authority over networks/agencies to have them applied

• Plan weekly meetings with the assigned sales team to pilot growth and sales activities

• Plan monthly/quarterly customer business reviews (MBR/QBRs)

• Ensure high-quality management monitoring and reporting (Sales Call Activity, Pipeline, QM/DMP quote…)

• Collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SOP & SLAs)

• Coordinates with Customer Operations Support (COS), Sales Support (CSS), and International Freight Forwarding Operations (IFFO) on account planning, customer inquiries, business reviews, etc.

• Lead global tenders and participate in sign-off with respective Country Product Heads, Country BD A&O Head, and Country A&O Head

• Design and present global tenders to customers with supporting CEVA functions and expertise

• Call on corporate steering committee to arbitrate financial, sales, or operations disputes linked to international contract management

• Participate in customer claims discussions. Ensures that cargo claims of customers are monitored, cascaded to concerned BU and to assist in the closure of claim until settlement

• Monitors DSO performance of assigned accounts and participates in SOA issues & resolution

• Collaborate and provide solutions and support to CEVA IFFO, COS, CES, Ground & Rail (G&R) and Contract Logistics (CL) as required

• Assist Implementation Manager to establish customer SOP/SLA/Contracts/Customer profile (customer KPI expectations, requirements)

• Assist Implementation Manager together with Sector Lead and Regional KAM to articulate and deploy SOPs/SLAs

• Collaborate with Implementation Manager in the monitoring of KPI/SLA agreement

• Assist Implementation Manager, Sector Lead together with local Kam and Regional KAM to share SOPs / customer profile to IFFO, solutions, and updating in coordination with COS.

• Collate, update, and maintain the Account Dashboard for review/reporting

• Share and implement account objectives & best practices across APAC

Rate/Quotations related functions:

• Review, understand and analyze the Request for Quotations (RFQs) requirement of customer

• Secure competitive buying rates from Tender/Procurement, operations, and CEVA networks

• Provide support to the Customer Sales Support (CSS) in the preparation, review and updating of customer rate/quotations (validity) and provide cost estimates to customer based on offered rates and estimate volume of shipments

• Assist Customer Sales Support in ensuring timely creation of proposals, and timely submission to the customer

• Assist Customer Sales Support (CSS) in the follow up of rates proposal status submitted to the customer

• Understand the usage and process of internal systems (DMP, CVIEW, My CEVA, CW1) and other systems that may be linked to the reporting needs of the customer

• Assist in the Local, Regional and network rates negotiations as required by the customer.

• Assist Implementation Manager in the proper hand-over of approved customer rates to COS, IFFO, and CES and Billing, Contract Logistics (CL) and Ground & Rail (G&R) prior shipment execution

• Assist IFFO in the DN / billing validation received from CEVA networks, as may be required

WHAT ARE WE LOOKING FOR?

• Degree in business or equivalent.

• Fluent in English (written and verbal)

• Experience of working across the Air & Ocean and other products in the country.

• Work with customer regularly and provide solutions to them.

• Account management and handling.

• In-depth knowledge of local and international logistics industry.

• Process driven and always seeking for continuous improvement.

• Mature judgement and decision-making.

• Strong interpersonal and communication skills

• Ability to influence and develop relationships at local level in customer organizations.

• Ability to develop highly collaborative and productive relationships internally.

Desirable:

• Master’s Degree in logistics

• 2-5 years of Logistics Account Management role

• Strong and entrepreneurial spirit in Air & Ocean product

• Expertise in developing integrated supply chain & logistics solutions relevant in Ground & domestic inter island services.

• Internal and External customer relationships.

WHAT DO WE HAVE TO OFFER?

• HMO w/ 2 free dependents from day 1 of hiring

• Group Life Insurance

• Medical Reimbursement (includes eyeglasses)

• Sick Leave + Vacation Leave + Bereavement Leave

• Birthday token

• Annual Performance Reviews w/ a chance of a salary alignment

• Annual Company Performance Bonus

• Retirement Fund

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.