Regional Consumer Engagement Leader (Night Shift)

Nestlé; Meycauayan; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Nestlé Business Solutions in Meycauayan, Bulacan, PH, is seeking a Consumer Engagement Regional Manager to lead day-to-day CES delivery across the assigned Zone. The role focuses on operational performance, service excellence, consumer satisfaction, and people leadership to achieve business outcomes.

Ideal candidates have 5+ years in Contact Center operations, strong change management skills, and proven ability to manage cross-functional stakeholder partnerships. Night shifts may be required.

Qualifications

• 5+ years of solid experience in Contact Center operations.
• Strong leadership and people management capabilities.
• Proven English communication skills (written, reading, speaking).

Responsibilities

• Own regional service delivery performance by managing KPIs and operational targets.
• Lead CES Supervisors and drive high-performance culture through coaching and development.
• Act as the primary CES contact for assigned markets and manage escalations and service recovery.
• Identify and implement opportunities to drive innovation, automation and operational excellence.
• Monitor service quality and ensure consumer interactions align with brand standards.
• Collaborate with Workforce Planning to manage capacity and forecasting.
• Lead readiness activities for global/zone initiatives and onboarding of new markets.
• Coordinate with CES Solutions Leads, Zone Leadership, Market Teams, Quality, Training, HR.

Education

Bachelor’s Degree

Job description

Nestlé Business Solutions in Meycauayan, Bulacan, PH, is seeking a Consumer Engagement Regional Manager to lead day-to-day CES delivery across the assigned Zone. The role focuses on operational performance, service excellence, consumer satisfaction, and people leadership to achieve business outcomes.

Ideal candidates have 5+ years in Contact Center operations, strong change management skills, and proven ability to manage cross-functional stakeholder partnerships. Night shifts may be required.