Customer Experience Lead for FMCG, Analytics & Insights

Nestlé; Meycauayan; On-site; PHP 300,000 - 420,000; Full time

Job summary

Nestlé Philippines, a leader in consumer goods, seeks a Customer Experience Specialist within Nestlé Business Services. You will translate customer feedback into actionable improvements, driving loyalty and advocacy while aligning with global standards.

You will monitor metrics like NPS, CSAT, CES, and PMRs; analyze trends, present insights to the local SE Lead, and support cross-functional governance. Strong communication and data analytics are essential.

Qualifications

• Excellent analytical skills.
• Strong communication and interpersonal abilities.
• Experience driving customer satisfaction in the shared services industry.
• Ability to coordinate across multiple stakeholders.

Responsibilities

• Monitor and report customer experience metrics (NPS, CSAT, CES, PMRs).
• Translate customer feedback into actionable improvements.
• Support governance and cross-team communication to align on partner feedback.
• Assist account management with service quality insights for leadership reviews.

Skills

Analytical skills

Interpersonal skills

Leadership experience

Stakeholder management

Communication skills

Proactive and results-focused

Tools

SAP

MS Applications

Job description

Nestlé Philippines, a leader in consumer goods, seeks a Customer Experience Specialist within Nestlé Business Services. You will translate customer feedback into actionable improvements, driving loyalty and advocacy while aligning with global standards.

You will monitor metrics like NPS, CSAT, CES, and PMRs; analyze trends, present insights to the local SE Lead, and support cross-functional governance. Strong communication and data analytics are essential.