Global Order-to-Cash & Customer Service Specialist

Nestlé; Meycauayan; On-site; PHP 420,000 - 660,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan is seeking an experienced Order-to-Cash specialist to manage customer interactions, process orders, and resolve billing concerns.

You will collaborate with Demand Management, Logistics, Billing, and Sales to ensure timely, accurate service delivery. The role requires a Bachelor’s degree in business or related field and 2–5+ years in Customer Service or Shared Services, with a strong focus on communication and problem

Qualifications

• Bachelor's degree in business, supply chain, or related field.
• 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies.
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery.
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders.
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements.

Skills

Excellent communication

Stakeholder management

Education

Bachelor's degree in business, supply chain, or related field

Tools

SAP

Job description

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan is seeking an experienced Order-to-Cash specialist to manage customer interactions, process orders, and resolve billing concerns.

You will collaborate with Demand Management, Logistics, Billing, and Sales to ensure timely, accurate service delivery. The role requires a Bachelor’s degree in business or related field and 2–5+ years in Customer Service or Shared Services, with a strong focus on communication and problem