Regency Club Guest Experience Specialist

MELCO RESORTS & ENTERTAINMENT; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking an Attendant, Regency Club to deliver dining services and maintain high standards of guest experience in accordance with club policies.

The role requires 3-6 months related experience, a college degree or equivalent training, and fluency in English. You will handle guest requests, maintain cleanliness, and cooperate with hotel teams to ensure smooth, memorable service.

Qualifications

• 3-6 months related experience and/or training.
• Preferable prerequisite knowledge of Travel/Hotel industry.

Responsibilities

• Performs dining set up operations and work flow to maximize guest satisfaction.
• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Works closely with other Regency Club personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Apply food and beverage service techniques correctly at all times, serving items with enthusiasm.
• Conducts daily inventory checks on all food and beverage supplies.
• Conducts monthly inventory checks on all operating equipment.
• Maintains the kitchen and pantry organized and clean at all times.
• Ensures all food labels are correct and up to date to avoid hygiene audits.
• Coordinates all food and beverage orders are delivered timely to ensure stocks are complete for smooth flow of service.
• Have thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
• Supports and embraces the spirit of “We work through Teams”.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• Ensures the Regency Club is kept clean and organized.
• Supports the implementation of Hyatt’s Purpose, Goal and our set of core Values, and embodies the same ensuring the team creates a great work environment.
• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Human Resources function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Skills

English fluency

Customer service

Education

College degree or equivalent professional training

Job description

Melco Resorts & Entertainment in Manila is seeking an Attendant, Regency Club to deliver dining services and maintain high standards of guest experience in accordance with club policies.

The role requires 3-6 months related experience, a college degree or equivalent training, and fluency in English. You will handle guest requests, maintain cleanliness, and cooperate with hotel teams to ensure smooth, memorable service.