Casino Guest Services & Reservations Agent

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Melco Resorts & Entertainment Limited in Manila seeks an Agent, Casino Services & Reservations to handle multi-line calls, respond to enquiries, and direct requests to the right departments.

You will maintain knowledge of hotel services, events, and availability, process reservations, and ensure guest expectations are met in line with Forbes standards.

The role requires 1 year in hotel reservations or related customer service, strong English communication, and teamwork in a fast-paced environment.

Qualifications

• Experience in hotel reservations or guest services.
• 1 year experience in hotel reservations preferred.
• Education in hospitality field or equivalent training.

Responsibilities

• Answer high volume calls and emails with professionalism.
• Input and access data in Opera and other systems.
• Provide accurate information on services, events, and room availability.
• Upsell rooms to maximize revenue when appropriate.
• Escalate issues to supervisors to maintain guest satisfaction.

Skills

Customer service

Telephone etiquette

English communication

Education

Degree in hospitality or equivalent

Tools

Opera

Serenata

Flytech

Syco Vouchers

Job description

Melco Resorts & Entertainment Limited in Manila seeks an Agent, Casino Services & Reservations to handle multi-line calls, respond to enquiries, and direct requests to the right departments.

You will maintain knowledge of hotel services, events, and availability, process reservations, and ensure guest expectations are met in line with Forbes standards.

The role requires 1 year in hotel reservations or related customer service, strong English communication, and teamwork in a fast-paced environment.