Reference Data Analyst – Data Integrity & Operations Impact

JPMorgan Chase Bank, N.A.; Taguig; Vor Ort; PHP 420.000 - 720.000; Vollzeit

Zusammenfassung

JPMorgan Chase Bank, N.A. is seeking a meticulous Reference Data Analyst to maintain client reference data and support accurate, compliant records. You will process requests, verify data quality, and collaborate with operations to resolve issues and reduce rework.

This role requires strong English communication and MS Excel skills. You will monitor data workflows, support global teams across time zones, and contribute to process improvements in a fast-paced banking environment.

Qualifikationen

• 4 years of experience in banking operations, financial services operations, or reference/static data operations.
• Strong written and verbal English communication skills.
• Demonstrated analytical skills with attention to detail and strong organizational abilities.
• Client-focused mindset with a solution-oriented approach.
• Proficiency with Microsoft Office, including strong Microsoft Excel skills (for example, formulas and pivot tables).
• Ability to manage multiple priorities in a time-sensitive environment while following documented controls.
• Strong interpersonal skills and confidence to raise, track, and close open issues professionally.
• Flexibility to work with global teams across time zones and to support shift-based schedules as required.

Aufgaben

• Process requests to create, update, and maintain client reference data records in approved systems.
• Validate submitted information for completeness and accuracy, and investigate exceptions.
• Maintain work logs and workflow controls to support auditability and timely completion.
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes.
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework.
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates.
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets.
• Perform daily production support and backup activities, and escalate operational risks and non-routine items promptly.
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements.
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager.

Kenntnisse

Analytical skills

English communication

Client-focused mindset

Multitasking / prioritization

Interpersonal skills

Problem solving

Attention to detail

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Excel

Jobbeschreibung

JPMorgan Chase Bank, N.A. is seeking a meticulous Reference Data Analyst to maintain client reference data and support accurate, compliant records. You will process requests, verify data quality, and collaborate with operations to resolve issues and reduce rework.

This role requires strong English communication and MS Excel skills. You will monitor data workflows, support global teams across time zones, and contribute to process improvements in a fast-paced banking environment.