Reference Data Quality Analyst

JP Morgan Chase; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

JPMorganChase Philippines is seeking a Reference Data Analyst to manage client reference data within the Static Data team. You will process requests, investigate exceptions, and uphold controls to ensure accurate records and smooth operational delivery across global teams.

You will partner with internal stakeholders to resolve data issues, prioritize work, and contribute to process improvements, while supporting auditability and timely completion of tasks in a fast-paced environment.

Qualifications

• 4 years of experience in banking operations, financial services operations, or reference/static data operations.
• Strong written and verbal English communication skills.
• Demonstrated analytical skills with attention to detail and strong organizational abilities.
• Client-focused mindset with a solution-oriented approach.
• Proficiency with Microsoft Office, including strong Microsoft Excel skills (for example, formulas and pivot tables).
• Ability to manage multiple priorities in a time-sensitive environment while following documented controls.
• Strong interpersonal skills and confidence to raise, track, and close open issues professionally.
• Flexibility to work with global teams across time zones and to support shift-based schedules as required.

Responsibilities

• Process requests to create, update, and maintain client reference data records in approved systems
• Validate submitted information for completeness and accuracy, and investigate exceptions
• Maintain work logs and workflow controls to support auditability and timely completion
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets
• Perform daily production support and backup activities, and elevate operational risks and non-routine items promptly
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager

Skills

English communication

Analytical skills

Attention to detail

Organizational skills

Microsoft Excel

Education

Bachelor's degree or equivalent in a relevant field

Tools

Microsoft Excel

Job description

JPMorganChase Philippines is seeking a Reference Data Analyst to manage client reference data within the Static Data team. You will process requests, investigate exceptions, and uphold controls to ensure accurate records and smooth operational delivery across global teams.

You will partner with internal stakeholders to resolve data issues, prioritize work, and contribute to process improvements, while supporting auditability and timely completion of tasks in a fast-paced environment.