Reference Data Analyst - Drive Data Quality & Ops

JP Morgan Chase; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

JPMorgan Chase is seeking a Reference Data Analyst in the Static Data team to manage client reference data, ensure accuracy, and support efficient operations. You will process requests, investigate exceptions, and maintain controls to meet service expectations.

You will partner with internal stakeholders to resolve issues, prioritize work, and drive process improvements. The role emphasizes structured problem-solving, attention to detail, and collaboration across global teams.

Qualifications

• 4 years of experience in banking operations, financial services operations, or reference/static data operations.

Responsibilities

• Process requests to create, update, and maintain client reference data records in approved systems
• Validate submitted information for completeness and accuracy, and investigate exceptions
• Maintain work logs and workflow controls to support auditability and timely completion
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets
• Perform daily production support and backup activities, and elevate operational risks and non-routine items promptly
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager

Skills

English communication

Analytical skills

Attention to detail

Organizational skills

Microsoft Excel

Multi-tasking

Interpersonal skills

Shift-based work

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

JPMorgan Chase is seeking a Reference Data Analyst in the Static Data team to manage client reference data, ensure accuracy, and support efficient operations. You will process requests, investigate exceptions, and maintain controls to meet service expectations.

You will partner with internal stakeholders to resolve issues, prioritize work, and drive process improvements. The role emphasizes structured problem-solving, attention to detail, and collaboration across global teams.