Reference Data Specialist, Banking Operations

Security Capital Research; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JP Morgan Chase in Manila is seeking a Reference Data Analyst to manage client reference data within the Static Data team, ensuring accuracy and compliance. You will process requests, investigate issues, and support efficient operations.

Collaborate with client service, implementation, and operations across time zones to resolve data gaps, prioritize work, and drive process improvements. Excellent English communication and strong Excel skills are essential.

Qualifications

• 4 years of experience in banking operations, financial services operations, or reference/static data operations.
• Strong written and verbal English communication skills.
• Demonstrated analytical skills with attention to detail and strong organizational abilities.
• Proficiency with Microsoft Excel (formulas and pivot tables).
• Ability to manage multiple priorities in a time-sensitive environment while following documented controls.

Responsibilities

• Process requests to create, update, and maintain client reference data records in approved systems
• Validate submitted information for completeness and accuracy, and investigate exceptions
• Maintain work logs and workflow controls to support auditability and timely completion
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets
• Perform daily production support and backup activities, and escalate operational risks and non-routine items promptly
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager

Skills

Analytical skills

Attention to detail

English communication

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

JP Morgan Chase in Manila is seeking a Reference Data Analyst to manage client reference data within the Static Data team, ensuring accuracy and compliance. You will process requests, investigate issues, and support efficient operations.

Collaborate with client service, implementation, and operations across time zones to resolve data gaps, prioritize work, and drive process improvements. Excellent English communication and strong Excel skills are essential.