About the role
The Talent & Capability Administrator provides end-to-end administrative and systems support across recruitment and learning and development functions. Based offshore with a trusted third-party provider in the Philippines, the role helps deliver a seamless candidate and employee experience across Australia and New Zealand by maintaining accurate system data, coordinating recruitment activities, supporting learning programs, and ensuring audit-ready records.
Key responsibilities
- Schedule and coordinate interviews across multiple stakeholders, time zones, and interview formats.
- Coordinate pre-employment medicals, drug and alcohol testing, reference checks, and right-to-work verifications.
- Conduct initial candidate screening against role criteria and provide clear summaries to recruiters.
- Maintain accurate applicant tracking system records, requisitions, pipeline data, and recruitment reports.
- Support offer pack preparation, contract administration, and onboarding handover to People Operations.
- Maintain training records, matrices, attendance data, certificates, evidence, document libraries, and version-controlled records.
- Generate training attendance, completion, compliance, cost, and audit reports for relevant stakeholders.
- Monitor mandatory and overdue training, escalat…
- Administer learning management systems, online learning modules, enrolments, completion tracking, and reporting.
- Create and maintain Microsoft Forms, SharePoint training pages and libraries, and related learning materials.
- Support course publishing, module updates, SCORM exports, rollout communications, reminders, and completion follow-up.
- Coordinate external training bookings, suppliers, schedules, communications, room requirements, equipment, catering, and payment follow-up.
- Create and manage purchase orders, vendor records, quotes, cost information, budgeting inputs, and forecasting data.
- Support internal, external, customer, certification, ISO, safety, quality, and regulatory audits by providing accurate records and evidence.
- Support capability initiatives by coordinating presenters, content owners, stakeholders, communications, participation materials, feedback questionnaires, and progress reporting.
- Act as a first point of contact for system queries from candidates, employees, and HR colleagues.
- Maintain shared inboxes, SharePoint sites, trackers, templates, and folders for the Talent and Capability functions.
- Identify process improvements that enhance efficiency and the candidate and employee experience.
- Ensure activities comply with data privacy requirements, SOX controls, and organisational policies.
What we're looking for
- At least two years of experience in HR, recruitment, or learning and development administration, ideally in a shared services or offshore delivery environment.
- Experience coordinating interviews, medicals, and pre-employment screening across multiple stakeholders.
- Hands-on experience administering an applicant tracking system or learning management system, including data management, reporting, and user support.
- Experience supporting multi-site or multi-country operations, with Australia or New Zealand exposure highly regarded.
- Experience working within a third-party or outsourced service delivery model is desirable.
- Strong spoken and written English communication skills for working with internal and external stakeholders across Australia and New Zealand.
- Excellent organisational and time management skills, with the ability to manage competing priorities and deadlines.
- High attention to detail and accuracy in data entry, scheduling, reporting, and record keeping.
- Confident stakeholder management and customer service skills when working with candidates, hiring managers, vendors, and HR colleagues.
- A proactive problem-solving approach and the ability to recommend practical solutions.
- Discretion and professionalism when handling confidential and sensitive information.
- Working knowledge of recruitment processes, learning and development administration, learning management systems, compliance reporting, and HR data privacy principles.
- Awareness of compliance frameworks, audit controls, and the importance of accurate documentation.
- Proficient working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, Excel, and Word.
- Exposure to Microsoft Copilot or workflow automation tools is desirable.