Administrator Learning And Development

White & Case LLP; Manila; Híbrido; PHP 335.000 - 469.000; Jornada completa

Descripción de la vacante

White & Case LLP in Manila is seeking an Administrator to deliver HR operational services across Recruitment, Employee Services, Benefits and Learning & Development. You will process routine transactions, maintain records, and support case progression using Workday and ServiceNow.

The role requires attention to detail, discretion and a collaborative approach. You will work in a hybrid setup, coordinating with Advisors and HR teams to ensure timely service delivery across APAC, EMEA and Americas

Formación

• Bachelor’s degree preferred and 1–3 years in HR administration or related/shared services roles.
• Experience using HR systems (ServiceNow/Workday) or similar workflow tools.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams).

Responsabilidades

• Deliver Tier 1 HR operational support for transactions within the assigned functional area, completing routine processes and service requests accurately.
• Recruitment processes including requisition management, interview scheduling, JD review and pre-hire checks processing.
• Employee lifecycle processes including hire, onboarding, offboarding and general HR admin.
• Learning & Development administration and training post-event administration.
• Benefits administration including global/local benefits, pension plans and enrollment management.
• Maintain accurate employee and candidate records and support case progression in Workday/ServiceNow.

Conocimientos

Customer Service

Attention to detail

Organization and prioritization

Communication

Problem solving

Confidentiality

Educación

Bachelor’s degree preferred

Herramientas

ServiceNow

Workday

Microsoft Office

Descripción del empleo

Job Description:

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

Position Summary

The Administrator is responsible for delivering accurate, timely and high-quality HR operational services for assigned offices, employee populations or service areas. The role provides Tier 1 operational support across functions such as Recruitment, Employee Services, Benefits and Learning & Development.

Working under the guidance of Advisors and established Standard Operating Procedures, the Administrator processes routine transactions, responds to standard queries, maintains accurate employee and candidate records and supports the effective progression of cases and service requests. The Administrator uses relevant HR, workflow and case-management systems to ensure services are delivered in accordance with agreed global standards, local requirements and internal controls.

The Administrator plays an important role in ensuring a consistent and positive service experience for employees, managers, candidates, HR colleagues and other stakeholders. The role requires strong attention to detail, sound organization, discretion and a commitment to continuous learning and process improvement.

Duties and Accountabilities

• Deliver Tier 1 HR operational support for transactions within the assigned functional area, completing routine processes, service requests and administrative activities accurately and within agreed service levels.
• Recruitment
• Recruitment Processes such as Requisition Management, Interview Scheduling, JD Review, Early Careers Recruitment, Referrals and Pre Hire Checks Processing
• Employee Services
• Employee Lifecycle Processes such as Hire Process, Onboarding and Offboarding, General HR Admin
• Learning and Development
• Learning and Development Processes such as Training Administration, internal, external mandatory and client training post event administration.
• Benefits
• Benefits Processes such as Administration of global and local benefits and retirement processes such as International Processes, Pension Plans, Annual Enrollment and Eligibility management. Processing of vendor invoices and employee benefits deductions.
• Support general employee queries and process high-volume, routine HR transactions, including cyclical activities and peak-period requests, accurately and within agreed service levels.
• Receive, review, log, update and close cases in the relevant workflow or case-management system, ensuring that case notes, supporting documentation, actions and communications are complete and accurate. Monitor personal work queues, incoming requests, deadlines and priority activities to ensure work is completed within agreed turnaround times and service levels.
• Process HR transactions and maintain records in relevant systems, including Workday, ServiceNow and other operational tools used by the team. Support the progression of cases by following up on outstanding actions, approvals, documentation and stakeholder responses.
• Follow established Standard Operating Procedures, process maps, checklists, approval requirements and internal controls when completing operational activities.
• Identify incomplete, inaccurate, unusual or sensitive requests and elevate promptly to an Advisor or relevant subject matter expert with appropriate supporting information.
• Maintain accurate, complete and up-to-date employee, candidate and operational data. Identify data discrepancies and take appropriate action to correct them or escalated them for resolution.
• Process standard correspondence, documentation, standard and audit reports and data extracts using approved templates, systems and guidance.
• Handle confidential employee, candidate, business and personal information with discretion and in accordance with applicable policies, controls and legal requirements.
• Build effective working relationships with Advisors, HR Operations colleagues, Centers of Excellence, business stakeholders and external service providers.
• Support high-volume processing, cyclical activities, peak-period demand and priority business initiatives while maintaining quality and service standards.
• Participate actively in training, team meetings, knowledge-sharing activities and process updates to develop functional knowledge and maintain consistent service delivery.
• Identify recurring issues, process gaps or user-experience concerns and raise improvement opportunities with Advisors or HROD Manager.

Qualifications

• Bachelor’s or college degree preferred.
• One to three years of relevant experience in HR administration, recruitment coordination, shared services, employee services, operations support or data administration.
• Experience using HR systems preferably ServiceNow and Workday, or other workflow tools, case-management platforms or similar operational systems is preferred.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word and Teams.
• Amenable to working in a hybrid setup and rotating shifts supporting APAC, EMEA and Americas time zones.

Essential Job Requirements

Systems and Process Skills

• HR Operational systems: Demonstrates familiarity with HR, workflow, case-management, recruitment, benefits, learning and employee-data systems. Develops working knowledge of Workday, ServiceNow and other functional tools used by the Operations team.
• Case management: Creates, updates and closes service requests accurately, ensuring clear case notes, ownership, actions, supporting documentation and stakeholder communications.
• Workflow management: Understands assigned end-to-end operational workflows, required handoffs, approval routes, escalation paths and service-level requirements.
• Process adherence: Follows Standard Operating Procedures, process maps, knowledge articles, checklists and local requirements consistently. Recognizes when a matter requires escalation or specialist input.
• Quality and controls: Completes work quality checks, corrects identified errors and maintains documentation that supports audit-ready operational records.
• Continuous improvement: Identifies recurring process issues, frequently asked questions and opportunities to improve guidance, templates or ways of working.

Core Skills

• Customer Service: Delivers professional, responsive and helpful support to employees, managers, candidates, colleagues and other stakeholders.
• Attention to detail: Produces accurate case records, data updates, correspondence, reports and operational outputs.
• Organization and prioritization: Manages assigned workloads effectively, monitors deadlines and maintains quality during high-volume or time-sensitive activities.
• Communication: Communicates clearly and professionally in written and verbal interactions, using appropriate language for the audience and the nature of the request.
• Problem solving: Resolves routine queries by applying established procedures and identifies matters that require further review or escalation.
• Confidentiality and discretion: Handles sensitive personal and business information appropriately and demonstrates sound professional judgment.
• Collaboration: Works constructively with Advisors, operational colleagues, Centers of Excellence, business functions and external providers.
• Adaptability: Supports operational activities across Recruitment, Employee Services, Benefits and Learning & Development as required, while building functional knowledge in the assigned area.
• Continuous learning mindset: Seeks feedback, develops knowledge of systems and processes and applies learning to improve individual performance and service delivery.

Other

• This role is based in Manila
• This role reports to Manager, HROD

This role reports to

Manager, HR Shared Services

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.