Records Support Specialist (RSS)

Peak Outsourcing; Pajo; On-site; PHP 190,000 - 290,000; Full time

Job summary

Peak Outsourcing in Cebu, Philippines is seeking an Operations Support Specialist to handle outbound calls for collecting legal medical records from facilities. You will manage order priority, ensure timely delivery, and maintain accurate updates in the in-house system with strong attention to detail.

Role requires at least 6 months of BPO voice experience, excellent communication and analytical skills, and proficiency in MS Word, Excel and PowerPoint.

Qualifications

• At least 6 months of experience in the BPO industry (voice account).
• Excellent communication skills and strong organizational ability.
• Proficient with MS Word, Excel, and PowerPoint.

Responsibilities

• Call and establish communication with custodians of records based on order priority.
• Make approximately 65 to 85 outbound calls per day.
• Escalate communication as due date approaches and notify locations to elicit record production.
• Build good relationships with locations.
• Enter updates into the in-house system documenting conversations, orders, and tracking.
• Maintain rotation of work orders to prioritize by due date.
• QC incoming records to match against orders and verify subject information.

Skills

Outbound calling

Communication skills

Interpersonal skills

Analytical skills

Numerical data handling

Organization

Education

High School diploma

Tools

MS Word

Excel

PowerPoint

Job description

6 - 24 Months

Full Time

Job Description

Description:

You will be responsible for a variety of tasks including collecting legal medical records frommedical facilities, clinics or record custodians through outbound call to ensure timely delivery ofrequired documents. In this role you must have a very high sense of urgency, committed ondeadlines, accurate and detail oriented.

What you will do:

• Call and establish the lines of communication with custodians of record based on orderpriority
• Make approximately 65 to 85 outbound calls per day
• Escalate the level of communication (intensity) with custodian as order approaches duedate and send proper notices to each location to elicit production of records
• Make great relationships with locations
• Enter viewable and non-viewable updates into the in-house computer system todocument all conversation with custodians, all process of orders, and all tracking oforders (document due diligence)
• Maintain and organized rotation of all work orders in possession to ensure orders arecalled according to priority (generally by due date)
• Provide quality control of all incoming records when matching to a work order (i.e.record subject identifying information and type of records requested vs. what wasreceived)

What you will need:

• You have good computer skills (MS Word, Excel, PowerPoint).
• You are organized and have good interpersonal skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• At least High School graduate
• At least 6 months of experience in the BPO industry (voice account)
• Excellent communication skills

Job Snapshot

Updated Date

14-Jul-2025

Job ID

JOB_48

Department/Store

Operations

Location