Records Retrieval Specialist — Competitive Pay & Career Growth

Peak Outsourcing

Pajo

On-site

PHP 223,000 - 312,000

Full time

6 days ago

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Job summary

Peak Outsourcing in Cebu, Philippines seeks a Records Retrieval Specialist to join our fast-paced BPO team. You will handle inbound/outbound calls, assist customers, resolve issues, and document interactions in our system.

The ideal candidate is a Senior High School graduate with at least 6 months in a BPO, especially voice accounts, and excellent written and verbal communication. Attention to detail and strong organization are essential. Career growth and a supportive culture await.

Qualifications

Senior High School graduate requirement.
6 months BPO experience preferred, especially voice accounts.
Excellent written and verbal communication.
Strong attention to detail and organizational skills.

Responsibilities

Handle inbound or outbound customer calls professionally.
Address inquiries and resolve issues to ensure satisfaction.
Provide information about products/services and troubleshooting steps.
Document all customer interactions accurately in the system.
Resolve customer concerns for optimal outcomes for customer and company.
Maintain knowledge of current products, services, and policies.
Ensure compliance with company procedures and standards for customer interactions.