Reconciliation Process Support Specialist

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary & bonus schemes

Hybrid working: up to 50% work from ho

30 days annual leave + birthday leave

Health & wellbeing programs

Comprehensive healthcare

Job summary

evoke is seeking a Reconciliation Process Support Specialist to help optimize the Accurate reconciliation platform, drive automation, and support finance teams in close cycles. The role emphasizes configuration, rule setups, data feeds, and cross-system troubleshooting to ensure accurate reporting.

The ideal candidate brings 5+ years in accounting or finance, 1–2 years with reconciliation platforms (Accurate), and familiarity with Oracle, SAP, or JDE.

Qualifications

• Bachelor's degree in data accounting, finance, IS, or related field.
• 1–2 years' experience in reconciliation using a reconciliation platform (Accurate).
• 5+ years in accounting or finance required; banking and cash management knowledge preferred.
• Experience with Oracle, SAP or JDE is advantageous.

Responsibilities

• Platform Administration and Configuration: Set up, maintain, and manage the reconciliation platform, including user accounts, roles, permissions, and security settings.
• Configure reconciliation rules, matching criteria, exception workflows, and approval processes according to business requirements.
• Schedule data imports and reconciliation runs, and monitor system performance.
• Investigate and resolve breaks or discrepancies identified by rules engine.
• Act as a point of escalation for user support related to platform issues.
• Provide training and guidance to reconciliation analysts and other finance users.
• Coordinate data feeds from source systems (e.g., Openbet, NTS, bank statements and etc) into Accurate.
• Assist with technical integration issues and support IT teams in troubleshooting connectivity and data import errors.
• Maintain scripting, rules logic, and mappings for reconciliation jobs.
• Identify opportunities to automate manual tasks, optimize matching logic, and improve reconciliation accuracy.
• Participate in projects to enhance reconciliation coverage, reduce exceptions, and shorten close cycles.
• Recommend best practices and standardization across reconciliation types and business units.
• Help streamline documentation of reconciliation policies and standard operating procedures.

Education

Bachelor's degree in Data Accounting, Finance, Information Systems, or related field

Tools

Accurate

Oracle

SAP

JDE

Job description

Job Description

Reconciliation Process Support Specialist

The primary focus of this role is to provide support to his/her colleagues on the use and development of the evoke reconciliation platform and ensure that the technical challenges are addressed the soonest possible time. This role will also drive process automation and improvements that will enable the Finance Shared Service Delivery teams perform streamlined based activities and reporting to the stakeholders.

Responsibilities and Accountabilities

• Platform Administration and Configuration
• Set up, maintain, and manage the reconciliation platform, including user accounts, roles, permissions, and security settings.
• Configure reconciliation rules, matching criteria, exception workflows, and approval processes according to business requirements.
• Schedule data imports and reconciliation runs, and monitor system performance.
• Reconciliation Process Support
• Investigate and resolve breaks or discrepancies identified by rules engine.
• Act as a point of escalation for user support related to platform issues.
• Provide training and guidance to reconciliation analysts and other finance users.
• Technical and Integration Support
• Coordinate data feeds from source systems (e.g., Openbet, NTS, bank statements and etc) into Accurate.
• Assist with technical integration issues and support IT teams in troubleshooting connectivity and data import errors.
• Maintain scripting, rules logic, and mappings for reconciliation jobs
• Process improvements and documentation
• Identify opportunities to automate manual tasks, optimize matching logic, and improve reconciliation accuracy.
• Participate in projects to enhance reconciliation coverage, reduce exceptions, and shorten close cycles.
• Recommend best practices and standardization across reconciliation types and business units.
• Help streamline documentation of reconciliation policies and standard operating procedures.

Who we are looking for

• Bachelor's degree in Data Accounting, Finance, Information Systems, or related field.
• At least 1 to 2 years of experience in Reconciliation role utilizing a reconciliation platform (Accurate)
• 5+ years experience in the field of Accounting or Finance
• Experience in using financial management systems (e.g Oracle, SAP, JDE) is an advantage
• Strong understanding of banking and cash management processes

What we offer

• Financial: Competitive salary and bonus schemes.
• Hybrid working: Our employees can work from home up to 50% of the time with 50% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Paid Time Off (Service incentive leave): You'll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education.
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.

More about evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That's the future. That's evoke.

At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.