Receptionist

FPD Asia Property Services, Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

A property management company in Makati is seeking a customer service professional to assist guests and clients with inquiries. Responsibilities include managing business communications, monitoring tenant complaints, and coordinating office reservations. The ideal candidate holds a BS degree and has at least one year of relevant experience. Proficiency in English and strong interpersonal skills are required. The position is office-based in a non-hazardous environment.

Qualifications

• At least 1 year work experience in a similar role.
• Proficient oral and written English communication.
• Knowledgeable in office administration and housekeeping services.

Responsibilities

• Assist walk-in guests and clients with inquiries.
• Receive and relay business calls to appropriate individuals.
• Monitor and record log-in and log-out time of guests.
• Monitors the complaints of unit owners or tenants and relays them to the appropriate units and makes necessary follow-ups on the progress of the complaints when needed.
• Monitors and records log-in and log-out time of guests, unit owners, tenants, and employees.
• Responsible for boardroom and meeting room reservations.
• Coordinates with the Superior for problems or concerns encountered and instructions.
• Prepares and submits required reports.
• Performs other tasks that may be assigned from time to time.

Skills

Customer service

Interpersonal relations

Negotiation

Attention to detail

Office administration

Detail oriented

Customer service

Education

BS Degree Holder

Tools

Microsoft Office

FPD Nexus

Virtual Meeting Applications

Job description

Responsibilities

• Assists walk-in guests, clients, unit owners, tenants, etc. on their inquiries and liaises them to appropriate units or individuals.
• Receives and relays business calls and messages to appropriate units or individuals.
• Receives, sorts, and distributes mails and utility bills to different units or individuals.
• Monitors the complaints of unit owners or tenants and relays them to the appropriate units and makes necessary follow-ups on the progress of the complaints when needed.
• Monitors and records log-in and log-out time of guests, unit owners, tenants, and employees.
• Responsible for boardroom and meeting room reservations.
• Coordinates with the Superior for problems or concerns encountered and instructions.
• Prepares and submits required reports.

Others

• Performs other tasks that may be assigned from time to time.

Qualifications

• Education: BS Degree Holder
• Work Experience: At least 1 year work experience in performing the same capacity
• Communication: Proficient oral and written English communication

Technical Competence

• Knowledgeable and with experience in handling Office Administration, purchasing, housekeeping services
• Ability to present ideas and coordinate with suppliers
• Can negotiate arrangements with internal and external people to arrive at a win-win solution
• Has eyes for details in checking billings and reports
• Can mentally adjust to varying situations

Social Competence

• Responsive in providing customer service to tenant / unit owners’ concerns queries
• Above average interpersonal relations skills

Computer Skills

• Microsoft Office (MS Word, Excel, PowerPoint, Outlook), FPD Nexus, Virtual Meeting Applications
• Working Condition: Office Based.Non-hazardous environment