Rebate Operations Specialist: Supplier Claims & Compliance

Private Advertiser; Metro Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Private Advertiser in Metro Manila is seeking a Rebate Operations Administrator to support rebate programs, vendor governance, and supplier support processes across the group as we transition to the Enable Rebate Management platform.

You will be the primary contact for supplier rebate inquiries, manage rebate administration activities, and collaborate with Financial Operations to improve controls and automation.

Qualifications

• Previous experience in administration, finance operations, customer service or supplier support.
• Strong attention to detail with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving and stakeholder management capabilities.
• Customer-focused with the ability to manage supplier relationships professionally.
• Intermediate to advanced Microsoft Excel skills.
• Experience with Zendesk ticketing systems is highly desirable.
• SAP experience is advantageous but not essential.
• Experience in supplier rebates, vendor administration, finance operations or retail environments is highly regarded.
• Proactive mindset and willingness to support process improvements.

Responsibilities

• Manage the rebate and vendor support Zendesk queue, ensuring supplier enquiries are responded to within agreed service levels.
• Act as the primary contact for suppliers regarding rebate claims, supporting documentation requests, dispute resolution and trading term enquiries.
• Provide suppliers with information relating to rebate calculations, retail calendar methodologies, invoice matching processes and claim status updates.
• Prepare and issue supplier rebate claims, including supporting documentation and follow-up activities.
• Support the resolution of claim disputes, escalating technical rebate issues where required.
• Process trading term setups, amendments and maintenance activities.
• Maintain vendor rebate master data and support cross-dock vendor maintenance activities.
• Support vendor onboarding processes, including validating supplier documentation and ensuring compliance requirements are met.
• Follow up vendors regarding outstanding documentation, claims and compliance obligations.
• Assist with month-end rebate activities including allocations, DIFOT support, cross-dock calculations, WLN14 processing and F.62 claim activities.
• Support rebate reconciliations and provide supporting documentation for month-end reporting processes.
• Work closely with the Financial Operations team to identify process improvements, improve controls and support automation opportunities.
• Maintain accurate records and documentation to support internal and external audit requirements.

Skills

Attention to detail

Written and verbal communication

Problem-solving

Stakeholder management

Customer-focused

Excel

Zendesk experience

Procurement or rebates experience

Tools

Zendesk

SAP

Job description

Private Advertiser in Metro Manila is seeking a Rebate Operations Administrator to support rebate programs, vendor governance, and supplier support processes across the group as we transition to the Enable Rebate Management platform.

You will be the primary contact for supplier rebate inquiries, manage rebate administration activities, and collaborate with Financial Operations to improve controls and automation.