Rebate Operations Administrator

Jobtailor; Philippines; On-site; PHP 300,000 - 450,000; Full time

Job summary

Jobtailor in the Philippines is seeking a detail-oriented administrator to manage rebate processes and vendor support. You will act as the primary contact for rebate claims, documentation, disputes, and trading term inquiries, ensuring timely responses and adherence to service levels.

You will also handle rebate calculations, claim status updates, vendor master data, onboarding, and month-end activities, while driving improvements in controls, automation, and data quality across the Enable

Qualifications

• Previous experience in administration, finance operations, customer service, or supplier support.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving and stakeholder management capabilities.

Responsibilities

• Manage the rebate and vendor support Zendesk queue and respond to supplier enquiries within agreed service levels.
• Act as the primary supplier contact for rebate claims, documentation requests, disputes, and trading term enquiries.
• Provide information on rebate calculations, retail calendar methodologies, invoice matching, and claim status.
• Prepare and issue supplier rebate claims with supporting documentation and follow-up.
• Support claim dispute resolution and support technical rebate issues.
• Process trading term setups, amendments, and maintenance.
• Maintain vendor rebate master data and support cross-dock vendor maintenance.
• Support vendor onboarding, documentation validation, and compliance requirements.
• Follow up with vendors on outstanding documentation, claims, and compliance obligations.
• Assist with month-end rebate activities, reconciliations, allocations, DIFOT support, cross-dock calculations, WLN14 processing, and F.62 claim activities.
• Support process improvements, controls, automation opportunities, audits, and month-end reporting.
• Administer the Enable Rebate Management platform, including user access, workflows, controls, exceptions, and queues.
• Provide first-line Enable support and assist with data quality, testing, training, and platform enhancements.
• Support vendor governance, supplier compliance, rebate automation, and successful adoption of Enable processes.

Skills

Attention to detail

Multitasking

Communication skills

Problem solving

Stakeholder management

Tools

Enable Rebate Management

Job description

• Manage the rebate and vendor support Zendesk queue and respond to supplier enquiries within agreed service levels
• Act as the primary supplier contact for rebate claims, documentation requests, disputes, and trading term enquiries
• Provide information on rebate calculations, retail calendar methodologies, invoice matching, and claim status
• Prepare and issue supplier rebate claims with supporting documentation and follow-up
• Support claim dispute resolution and support technical rebate issues
• Process trading term setups, amendments, and maintenance
• Maintain vendor rebate master data and support cross-dock vendor maintenance
• Support vendor onboarding, documentation validation, and compliance requirements
• Follow up with vendors on outstanding documentation, claims, and compliance obligations
• Assist with month-end rebate activities, reconciliations, allocations, DIFOT support, cross-dock calculations, WLN14 processing, and F.62 claim activities
• Support process improvements, controls, automation opportunities, audits, and month-end reporting
• Administer the Enable Rebate Management platform, including user access, workflows, controls, exceptions, and queues
• Provide first-line Enable support and assist with data quality, testing, training, and platform enhancements
• Support vendor governance, supplier compliance, rebate automation, and successful adoption of Enable processes

Requirements

• Previous experience in administration, finance operations, customer service, or supplier support
• Strong attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Strong problem-solving and stakeholder management capabilities